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Head of Broadcast & Streaming Performance

Leeds, United KingdomLeedsWest YorkshireUnited KingdomEuropeJune 15, 2024

As part of the Platform Engineering: Broadcast & Streaming team, you will focus on providing strategic leadership in ensuring optimal video playback experiences for our customers.  As the Head of Broadcast & Streaming Performance you will lead and empower a team responsible for driving the monitoring of streaming quality Key Performance Indicators (KPIs), translating complex data into actionable insights & executive summaries, and collaborating with other cross-functional teams.  Your expertise will play a pivotal role in fostering continuous improvement and delivering exceptional streaming performance to our global audience by identifying problems, collaborating with other Broadcast & Streaming teams to investigate opportunities for improvement and analysing and reporting on changes. You be responsible for clear communication around the streaming quality performance of DAZN. You should possess excellent influencing and collaboration skills with the ability to see the bigger picture of the live streaming supply chain.    Benefits include access to DAZN, 25 days’ annual leave (increasing by 3 days after 3 years), private medical insurance, life assurance, pension contributions up to 5%, family friendly community including enhanced parental leave, electric vehicle benefit option, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events.

As our new Head of Broadcast & Streaming Performance, you’ll have the opportunity to:

    • Work closely with internal operational and engineering teams to analyse playback data, support complex investigations and contribute to KPI improvement through targeted changes throughout the Broadcast & Streaming chain.
    • Collaborating with Product and Engineering to realise the improvements as part of the delivery roadmap.
    • Collaborate with other teams across the organization to develop best practice workflows and systems for quality monitoring, incident management and reporting. 
    • Translate complex video playback KPI data into concise executive summaries, providing actionable insights and recommendations to senior leadership. 
    • Effectively represent the team by communicating and presenting findings, insights, and recommendations to senior leadership, stakeholders, and cross-functional teams. 
    • Lead the development and execution of a comprehensive strategy for both reactive and proactive monitoring of video playback Key Performance Indicators (KPIs) 
    • Manage a team of analysts who are responsible for the day-to-day assessment of; DAZN Events, impact of changes and technical improvements, Broadcast & Streaming performance and investigation of opportunities for improvement. 

You'll have:

    • Proven track record in developing and executing data reporting strategies, including defining new KPIs and leveraging data visualisation tools. 
    • Strong proficiency in data analysis tools and visualization of data. 
    • Experience working on real time broadcast and streaming QoS measurement systems and data to track, detect and report on issues. 
    • Experience with broadcast and streaming technologies in an operational environment. 
    • Excellent communication skills with the ability to effectively translate complex data into easily understandable executive summaries.
    • Understand what’s important to measure and resolve for live video streaming with an extensive understanding of all the elements that make up a video streaming delivery service.
    • Experience of creating, updating, promoting internal documentation, reports and process documents.
    • Analytical mindset, problem-solving abilities, and the ability to thrive in a fast-paced, dynamic environment. 
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.   INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.   SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

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