TAM Manager

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver outstanding value to their business with our products. TAMs are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrating customer teams past their hurdles, so they may achieve their desired outcomes. TAMs deliver value through prescriptive insights and best practices—whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, creating new Collaboration communities, or enhancing IT Service management—the TAM is the customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.  

As a manager for the TAM team, you will be responsible for growing and managing the team, involved in all aspects from pre-sales to post-sales of the Service Delivery lifecycle. This includes:

• Coaching, mentoring, and motivating TAMs
• Staffing, onboarding, and skilling-up new TAM hires
• Supporting the TAM demand pipeline by partnering with Services Solutions Advocates
• Engaging in the hiring process for new TAMs
• Managing the quality of service delivery for your team’s engagements
• Working with Atlassian Solution Partners & Services Solutions Advocates to position the value of the full enterprise services relationship for our largest customers
• Engaging in strategic conversations with customers' leadership to help them understand the value of Atlassian solutions and Atlassian Enterprise Services
• Driving and contributing to strategic Advisory Services initiatives
• Collaborating with regional team leads and CSI Leadership to prioritize investments

On your first day, we'll expect you to have:

• 2+ years of experience in the CSI organization at Atlassian
• 5-7 years of consultative or technical evangelist experience
• Passion for mentoring, coaching, and developing others
• Experience working with large customers in a consulting or technical thought-leader capacity
• Experience with two or more of the following: DevOps and Automation, Continuous Integration, Agile Development, Real-time Collaboration, or IT Service Management
• Adaptability and an ability to embrace change.
Required travel:
• Up to 30% travel may be required for this role.

More about you

• We’re looking for a dynamic team member who will both coach and learn from the CSI organization. On paper, you have 5-7 years of experience interacting in a consultative or technical evangelist capacity in the software or development tools industry and strike that perfect blend of technical knowledge and business acumen. More importantly, you are a proven team leader and motivator who can interpret complex problem statements, boil them down into simple solutions, and collaborate inside and outside of the TAM organization to drive strategic outcomes. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, embrace failure, and are passionate about making teams successful.
• People describe you as a strong team-builder, someone who can set the right direction and expectations with a team of high performing individuals, be an adept communicator across time zones and cultures, and have the right balance of identifying new ways of building business and solving risks to current execution and scale. Emotional intelligence is a key trait. You are skilled at working with decision-makers across groups in large customer organizations to encourage alignment on key decisions and can support others to develop these skills. You are adept at guiding customers through a framework to analyze their problems and reach actionable outcomes faster and can coach others to do the same.
• You understand the process by which software is defined, built, and deployed. We’d love it if you have worked with large customers in a consultative or technical evangelist capacity in the software or development tools industry and strike that perfect blend of technical knowledge and business acumen. DevOps and Automation, Continuous Integration, Agile Development, Real-time Collaboration, IT Service Management - several of these areas should be strongly reflected in your experience. You may have even deployed many of these solution areas through Atlassian's products. In addition, you demonstrate a strong understanding of IT infrastructure and governance and have exposure to business-critical systems management, experience with change management, and technical engagement delivery.

Our Technical Account Management team is a globally-distributed team of Atlassian solutions advisors who are passionate about enabling and accelerating customer success. As a part of the team, you'll engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to business users. TAMs are the trusted advisor on whom customers can rely to help them get the most out of Atlassian products attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be phenomenal.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.