Support Engineer - Cloud Growth

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.The Cloud Growth DevOpsIT team is growing and we're on the lookout for Support Engineers to join our team. You will report to a Support Manager in the Cloud Growth DevOpsIT team.As a Support Engineer you will provide support to our customers, using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role you must be a team player, have strong customer service and technical problem solving skills; and be someone who embraces challenges.The candidate must be able to work EMEA business hours.

What Will you do?

• You will be responsible for resolving customer configuration issues and responding to customer questions
• You will understand customer use cases, perform troubleshooting, brainstorm and implement workarounds to product bugs
• You will collaborate with our global support team, share best practices and drive process improvements
• You will be a role model of Atlassian values, actively shaping and inspiring people around them
• Periodically collaborate to develop and implement operational improvements. Also, you may be asked to travel (locally and worldwide) and visit other Atlassian locations as needed

Your Background

• 3+ years of application support experience
• Experience working with SSO, SAML, Linux and Windows
• You have familiarity with APIs, REST payloads, REST endpoints, Splunk
• You have familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology, and infrastructure concepts
• You would have a working understanding of the DevOps space, practical knowledge of the role of Integrations

More about the role

• Provide world-class technical support to our customers
• Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
• Enable replication and debugging of issues to verify potential product-related bugs
• Collaborate with our global support team, share best practices and drive process improvements
• Advocate for our customers, influence product direction through customer feedback
• Test and evaluate new product versions to ensure they are ready for release

To learn more about working with the Support Team at Atlassian, check out our Support Team page!Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.