Strategic Customer Retention Manager

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With over 200,000 customers worldwide, our Strategic Account Management team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management and Jira Align. You will drive retention increases across Atlassian’s full product portfolio by engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner with our Strategic Sales Team to drive Total Book of Business growth. You will lead Cloud & Data Center sales cycles end-to-end. You will provide deal support on large strategic opportunities, including white space analysis, install base research and quoting support.We are looking for team player who can adapt rapidly to changing events and handle the complexity that comes with large strategic accounts. You have over 5 years of software experience with experience achieving revenue targets and discovering and qualifying sales opportunity, with experience managing sales engagements end-to-end.More about the team:The team is comprised of proactive, and empathetic Strategic Account Managers, specialising in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimising our non-traditional retention model.

In your first 90 days, we'll expect you to have:

• A team player mindset; you will drive collaboration and engagement scope with internal stakeholders
• A customer first mentality advocating for the customer’s interests, solving complex problems, influencing outcomes, and aligning with Atlassian’s strategy
• You will lead renewal and expansions from start to finish, and engaging with senior partners
• A strategic approach in reviewing the account footprint and prioritising customer engagements to maximise account growth and retention
• Fluency in English, an other language is a plus

It's great, but not required, if you have:

• Experience using Salesforce, Clari and Tableau
• Five or more years experience in account management, software renewals, customer success or other relevant departments
• Experience managing Enterprise -level customer engagements
• Experience managing an end-to-end sales cycle
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners

LI-LD2Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.