Strategic Customer Retention Manager - DACH

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Your future teamWith over 200,000 customers worldwide, our Strategic Customer Retention team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management, Trello and Jira Align. This role is invaluable to Atlassian's overall success. You will drive retention across Atlassian’s full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner closely with our Strategic Sales Team to drive Total Book of Business growth. You will be leading new and migration sales cycles end-to-end. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.We are looking for team player who can help others adapt to rapidly changing events and balances complexity of scope of ownership, while accurately judging priorities and keeping track of details. You will lead the most complex, strategic footprint of accounts within Atlassian.

What you'll do

• Owns the complex, high-profile, strategic accounts within the Platinum space
• Maximize software retention rates through effective inside sales techniques over the phone, video and email while also minimizing customer churn
• Lead end-to-end sales motions for our Cloud and Data Center platforms
• Manage renewals & expand users across a sizable product portfolio
• Provide deal support by providing whitespace analysis, install base research and quoting support
• Partner with our Strategic sales team on account planning and driving total book of business growth
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities 
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Forecasting a pipeline for renewals, upsell and cloud migration opportunities

Your background

• 4+ years of experience in account management, customer success, inside sales or other relevant industries
• Fluency in English and German languages
• Proven experience driving revenue growth within owned accounts
• Enjoy being a team player; drives collaboration and engagement scope with your team
• Experience leading complex Enterprise customer engagements with C-suite personas
• Experience selling Enterprise SaaS products
• Experience working with Channel partners to retain and grow customer accounts
• Ability to establish rapport and build relationships and trust over the phone and on video across different countries and cultures
• Proven track record of exceeding performance goals

It's great if you have, but not required

• Experience managing complex customer engagements with Enterprise-level customers
• Experience managing end-to-end sales cycles

#LI-LD2Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.