Strategic Account Manager, DACH

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Are you passionate about engaging with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to "maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty."If this interests you, then read on! With over 200,000 customers worldwide, our Strategic Account Management team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management and Jira Align. You will drive retention increases across Atlassian's full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner with our Strategic Sales Team to drive Total Book of Business growth. You will lead Cloud & Data Center sales cycles end-to-end.You will provide deal support on large strategic opportunities, including white space analysis, install base research and quoting support. You have over 5 years of software experience with a proven track record of achieving revenue targets and discovering and qualifying sales opportunity, with experience owning sales engagements end-to-end.Your future teamThe team is comprised of proactive and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.

What you'll do

• Maximize software retention rates through inside sales techniques over the phone, video and email while also minimizing customer churn.
• Lead end-to-end sales motions for our Cloud and Data Center platforms
• Manage renewals & across a sizable product portfolio
• Partner with our Strategic sales team on account planning and driving total book of business growth through whitespace analysis and install base research
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
• Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Forecast a pipeline for renewals, upsell and cloud migration opportunities

Your background

#LI-MG1Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.