SRE- Linux (R-IND038)

Job Role : SRE/ Site Reliability Engineer (Linux Full Stack System Engineer III-IN)Career Level Summary :Requires conceptual knowledge of theories, practices, and procedures within a job discipline Performs routine assignments using existing procedures Receives instruction, guidance and direction from more senior level rolesIntermediate Windows Or Linux OS and Server support experience, and a professional OS support qualification in any one flavour (Windows or Linux)Intermediate understanding of system and data workflowsIntermediate understanding of databases and data analysisPractical skills to analyze and enhance business processes and workflowsCompetent shell scripting experience Competent skills and experience with infrastructure services i.e. SSL/DNS/Patching management Competent skills and experience with Networking services Firewalls/Routers/Server & App Ports Entry level to a professional career progressionRequires working knowledge and experience in own job discipline and broadens capabilities Uses prescribed guidelines or processes in analyzing situationsReceives a moderate level of guidance and direction.Competencies :Intermediate knowledge of all versions of OS, Server and App support, reliability and performance tuning experience Basic level of data analysis and manipulation capability Basic business process and data/system workflow design and implementation capabilityOS Shell scripting abilityBasic reporting, GUI and dashboard design capabilityShell scripting ability and basic experience in multiple languages Intermediate level of reporting, GUI and dashboard design capabilityKey Responsibilities:Contribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the OS FunctionTechnical point of escalation to the OS Support teams; resolving customer issues, working in collaboration with partners across the business, as required Contribute to tasks relating to problem management, process improvement, reporting, and customer infrastructureAssists in the development of technical training for all Rackers supporting Rackspace Supported OS ProductsContribute to workloads and optimization of related tasksBasic data-driven business process and data/system workflow design and implementation capability Basic reporting, dashboard design and implementation capabilityTechnical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required Quality check development of technical training for all Rackers supporting Rackspace Supported OS ProductsProvide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the businessIntermediate level of data-driven business process and data/system workflow design and implementation capability Intermediate level of reporting, dashboard design and implementation capabilitySkills & Knowledge:Intermediate knowledge of OS, including but not limited to: -Intermediate server support, app installation and patching capability-Server Clustering Technologies -LDAP (for Linux Servers)Intermediate knowledge of server hardware, networking, backup and storage solutionsBasic database support knowledge Intermediate knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack and Hyper-V) Basic knowledge of Cloud Platform Products (Azure/AWS/GCP) Intermediate knowledge of designing, implementing, analysing and troubleshooting highly available systems Strong written & verbal communication skills, both highly technical and non-technicalBasic knowledge of Project Management methodologiesIntermediate OS shell scripting abilityBasic level understanding of databases, data analytics and data manipulation capabilitySome working knowledge and/or experience of DevOps and DevOps pipelinesBasic knowledge of Ansible/WinRM/SSHWillingness to learn and onboard new programming languages and products for this position Python/Visual Studio Code/PowerShell/PHP/GitHub/DockerFurther develop responsibilities on top of previous job level requirementsIntermediate knowledge of Cloud Platform Products (Azure/AWS/GCP) Intermediate knowledge of designing, implementing, analyzing and troubleshooting highly available systems Intermediate knowledge and applied experience of Project Management methodologiesBasic scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go  About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.