Process Architect

Accountable for the design and development of the most efficient operational process methods, parameters, and procedures, as well as data strategies in support of process improvement.Careel Level SummaryMust be able to operate with little to no supervision, with wide latitude for independent action.Key ResponsibilitiesAbility to envision multifunctional/multilayered requirements so they maintain consistency in existing tools as well as Nextgen Tools already in development or under consideration by leadership. Designs and develops improvements to current operational processes to ensure they are consistent, compatible, and effective across functions and groups. Defines specifications and data models for product development and testing. Monitors results of process changes through data mining and analysis. Responsible for the design of the user interfaces to create a better user experience. Considers preexisting human/automated processes while directing process implementation strategies. Responsible for tracking and frequently auditing processes, procedures, and SLAs/OLAs to ensure operational success. Assesses available technologies and system architecture, recommending solutions to support business processing needs. Analyzes business problems/needs and designs application/process-based solutions. Maintains thorough understanding of product catalog and business structure, as well as the various business processes. May also own and catalog tools used in operations by the various functional teams. May play a key role in the training of customer and technical support personnel.KnowledgeAdvanced knowledge of business processes, procedures and operations to manage processes and create requirements for product development. Advanced knowledge of business, product line, infrastructure and support application tools and how they interface with each other. Advanced process management and technical business analysis skills. Advanced time management, communications, decision-making, presentation, human relations, and organization skills. Advanced attention to detail and excellent follow-through. Advanced knowledge pertaining to the implementation, analysis, and execution of corporate process improvement initiatives and applications. PCs and various software applications, including MS Word, PowerPoint, Excel and Visio. Thorough understanding of relational database structure/tools, API’s, XML and JSON. Ability to communicate technical information and ideas so others will understand. Ability to write technical documentation that illustrates product capabilities and design. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to successfully work and promote inclusiveness in small groups. Ability to mentor lower-level process engineers. Must be able to interact and communicate ideas with all executive and management levels. Ability to think outside the box. Ability to provide FANATICAL support.EducationHigh school diploma or equivalent requiredPhysical DemandsGeneral office environment. Low levels of stress may occur when tracking and frequently auditing processes. May require long periods sitting and viewing a computer monitor. No special physical demands required.DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $114,000 –$150,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here#LI-RACKER-JH#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.