Principal Partner Solutions Strategist, ITSM, EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We're able to hire eligible candidates for this role in the Netherlands, the UK, Germany, France and Poland. If this sparks your interest, apply today and chat with our friendly recruitment team further.At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers, and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who provide a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.We are looking for an experienced Principal Partner Solutions Strategist for an important role within our Partner Solutions Acceleration team. You will guide our EMEA Service Management Partner Solutions strategy, capability and channel development. By taking macro view, you will establish a plan to lead partner capability, and expansion of the partner community. You will report to Head of ITSM Partner Solutions Strategy and collaborate with the Channel business development and Partner Managers, Marketing, Sales, and Technical Architects. You will be part of a global team dedicated to ensuring the success of partners in one of our fastest-growing segments.There is simply not a more exciting and impactful service management practice, building opportunity anywhere. Is this the opportunity for you?

You'll get to:

• Establish a regional capability and enablement strategy in collaboration with Regional Solution Strategists, Customer Advisory, Channel, Programs Sales and Marketing team to grow and accelerate our Service Management partner eco-system.
• Provide guidance and work with Atlassian partners to create packaged implementation ITSM services, solutions and GTM strategy based on JSM.
• Conduct JSM capability and enablement workshops with partners.
• Lead EMEA channel efforts focused on Service Management Solution market success.
• Assess channel coverage, partner capacity and recruitment requirements for Service Management Partner eco-system across a range of different partnership models.
• Partner with Enterprise Sales on educating them on partner capabilities and optimizing the co-selling motion.
• Align and collaborate with team members in the Customer Success, Channel and Sales organization to achieve results.

More about you:

• You have 10+ years of product, consulting and sales experience in the ITSM, Digital Transformation and other enterprise solutions.
• A history of working in matrix organization where internal/external bridge-building and partnering is an essential quality.
• Experience working with Channel Sales and Partners.
• Excellent business insight! You understand how to position and sell value, calculate return on investment, and consult on selling.
• You will focus and lead service management channel, but also keep an eye on the business as a whole.
• You bring a record of meeting performance metrics - both sales and non-revenue targets.

About The TeamThe Partner Solutions Acceleration Team is part of the Customer Success & Innovation (CSI) team. We have the objective of accelerating Channel by enabling and collaborating with partners to build, market, sell and implement our market leading Scaled Agile and DevOps, Workplace Management and ITSM solutions. This is a specialist team with a deep industry and technology solutions expertise, and is responsible for Channel-driven specialist businesses. We are doubling down on building this high-impact team as a compliment to our Channel Organisation - all in cooperation with our uniquely-powerful, low-friction flywheel that adds thousands of new customers per quarter!Above all, we believe in the Atlassian values and use them as our compass in constantly refining and enabling our Channel model, one that is redefining how channel can help and accelerate our customer's adoption through solutions-based approach using our software.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.