Pre-Sales Solutions Architect (M365) - US

Job Summary: As a Solution Architect (SA) you will provide technical designing advice to both new and existing customers in new sales opportunities which fit the defined technical and budgetary requirements and constraints. You will be working alongside Sales, Service Delivery Manager and Support in achieving the segments financial target by designing the perfect solution for our clients challenge. You will accomplish this by identifying, technically qualifying and addressing prospect’s technical requirements by normal consultative methods. You will apply a specialized product or technical knowledge to serve customers requiring consulting for infrastructure consolidation, transformation, and optimization of Dedicated, Multi-cloud and Modern Workplace Environments. Utilizing a highly strategic, highly consultative framework with large, complex customers and prospects you will play a key role in aligning customer business strategies and IT architecture via Rackspace products and services whilst working closely with senior leadership of client organizations as well as key technical personnel. Work Location: Remote

Key Responsibilities:

• Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.
• Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
• Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
• Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
• Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
• Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
• Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.
• Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
• Support the development of Rackspace Professional Services for Microsoft 365 by gathering deeper-level technical requirements during the sales process in order to define project scope, design the initial high-level solution architecture, and estimate the level of effort.

Qualifications:

• Bachelor’s degree in Information Technology or a related technical field is preferred
• 7+ years of experience with technical implementations of customer projects and/or solution engineering with a proven track record in Microsoft 365.
• Expertise in Microsoft applications (server/online versions) including Exchange, SharePoint, Teams, OneDrive, Groups, M365 Security and Compliance, Endpoint Manager (Intune) and other Microsoft 365 apps.
• Industry experience in technical support and/or pre or post sales engineering and architecture that typically comes from over 10 years of experience.
• Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc).
• Requires exposure to a range of IT environments, industry sectors & technology stacks.
• At least one top tier technical certifications in a highly desired technology domain.
• Extensive managed services, consulting, technical support, and/or application development experience preferred.
• Ability and willingness to learn new concepts & technology in order to adapt to constantly changing SaaS platforms.
• Willingness and desire to continuously keep knowledge up to date by earning relevant certifications to specialty domain.
• Willingness to travel occasionally for customer visits or workshops.
• Willingness to occasionally work extended hours in order to meet project requirements or deadlines.
• Advanced knowledge of Active Directory and Azure Active Directory and Microsoft 365 Groups.
• Enterprise Support and migration experience with Exchange and Sharepoint.
• Solid working knowledge of Exchange, SharePoint, O365 and M365 preferred.
• Solid knowledge of M365 licensing services and features.
• Solid working knowledge of Powershell including Exchange and Sharepoint Modules.
• Experience with merges/aquisitions, complex tenant to tenant migration scenarios.
One or more of the following certifications is desired:
• Microsoft 365 Certified ( Admin, Collabroation Communications, Endpoint Admin, Identity and Services, Messaging Admin, Mobility and Security, Teams Admin)
• Exchange
• SharePoint
• Office 365
• Microsoft 365
• Windows Server MCSA
Discover your inner Racker: Racker Life

For applicants working in California, Colorado, Washington, or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus.  The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. ·       The anticipated starting pay range of California, Washington state and New York City applicants for this role is $137,500 - $219,800. ·       The anticipated starting pay range of Colorado applicants for this role is $125,000 - $199,900. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus commissions, or other discretionary payments.  The discretionary payments are based on company and/or individual performance and may change at any time.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.