Merchant Marketing Executive

About the Role Fasten your seatbelt and climb aboard if you are ready to be our Senior Merchant Engagement. Based in Ho Chi Minh, Vietnam, you will be responsible to support our sales team to cater to Gojek merchants’ onboarding and support strategic relationships with service establishments and preferred merchant partners. You will work closely with other teams both within the region & in HQ, actively working to broaden and deepen our merchant relationships and expand our reach in new market segments.

What You Will Do

• Plan and manage the merchant marketing department's budget, liaise with the VN consumer marketing team on in-app assets sharing, and channel performance report to update and request the marketing assets.
• Run ads for self-serve onboarding tools via different channels
• Manage performance marketing activities (traffic, AVG Engage Time, CR, CTR, etc) across social media channels
• Develop Merchant Core Communication & fulfillment (including onboarding communications, loyalty, and engagement communications to be delivered through digital channels)
• Participate in conceptualizing marketing strategies & partnership campaigns for the Merchant team
• Collaborate with different teams, stakeholders, external vendors, and agencies for execution/ad-hoc work
• Handle other administrative work such as contract, appendix, payment request, internal process documentation
• Provide guidance and support in optimizing local merchant marketing activities and perception of coverage in new industry segments, and develop the tailored value proposition, covering key financial and marketing activities and tool kits (including presentation templates, point of purchase material, etc)
• Develop Merchant Core Communication & fulfillment (including onboarding communications, loyalty, and engagement communications to be delivered through digital channels)
• Assist Merchant team in special projects as needed, e.g., customized programs, merchant and/or signature brand events, added-value fulfillment, etc.
• Ensure deadlines for merchant marketing projects and be able to work both independently and within a team
• Collaborate with merchant business teams across all markets to understand the client and/or market objectives by translating ideas into business-level requirements

What You Will Need

• At least 3 years of experience
• Undergraduate degree, Marketing concentration preferred
• Good command in EN
• Data reporting skills (Google Sheet, etc)
• Demonstrate account development/ customer service experience
• Strong customer/ merchant partner focus and project management skills preferred
• Demonstrated ability to drive results, strong analytical skills
• Ability to conceptualize and sell ideas
• Strong negotiation, communication, and presentation skills
• Detail and deadline oriented
• Team player/individual contributor with a desire to function in a flexible, changing, sometimes ambiguous environment

About the Team Our merchant team is based in Ho Chi Minh City, Vietnam and we have one main goal: to strengthen our GoFood market share in Vietnam. The merchant team aims to create an ecosystem of solutions to support our partner merchants on the Gojek platform to manage better and grow their business. Our partner merchants are one of the core stakeholders in our Gojek ecosystem. When you are part of the Merchant team, we will find yourself working very closely with our partner merchants to understand their daily needs and concerns and relay these insights to build platforms and operational excellence processes to ensure our partner merchant's success on the Gojek platform. We aim to establish Gojek as the most trusted partner for all our merchant-Merchants.We’re a tight-knit, high-functioning team who genuinely love what we do, as we can see the results of our efforts play out in our merchant-Merchants’ everyday lives. When we aren’t working, you’d probably find us with our noses in books, or our eyes glued to the TV screen watching the latest Korean dramas on Netflix. We also prioritize self-care and wellness, equally concerned with each others’ personal and professional developments.About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are  also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.