Manager- SRE, Statuspage

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India.Atlassian creates software that empowers everyone from small start-ups to large enterprises. We build tools like Jira, Confluence, and Bitbucket to help teams across the world become more nimble, creative, and aligned - collaboration is the heart of every product we dream of at Atlassian.Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.We’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team. About IT SolutionsOur IT Solutions portfolio consists of three main products that serve the DevOps+IT community:Jira Service Management - empowers Dev and Ops teams to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. JSM empowers every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale, and deliver great service experiences fast - without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.Opsgenie - a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability. Statuspage - an industry-leading platform for easily communicating the real-time status of products and services to your users. With 40,000 customers and counting, Jira Service Management is Atlassian’s fastest-growing product at scale. This portfolio is designed, built, and operated by an R&D team of over 400 people spread across India, Australia, and Turkey.About StatuspageStatuspage is an industry-leading platform for easily communicating the real-time status of products and services to your users. This brings companies and customers together during downtime with best-in-class incident communication.We are setting up a brand new team in India to take over the full ownership of the product. As part of this we are hiring talented engineers who can help identify pain-points in reliability and improve them by changing the product, improving the processes, and coaching the developers. We run scalability & tooling projects, respond to alerts & on-call pages, and work with development to define, measure, and exceed SLOs on the features our customers value the most.. Excited to join us in this journey? Read on to understand more on the role and expectations.Role description- You will manage a team of SRE engineers focussed on operating the product at high scale and reliability.- You will coach and grow engineers in the team- You will periodically present the operational health of the product to senior leadership- You will architect and build for high performance and scale.- You will work on continuously improving reliability, scale and performance of the product.- You will be contributing to building tools that help measure and improve the operational health of product.- You will work with teams across India, United States and Australia as you contribute to the product.

On your first day, we'll expect you to have:

• Bachelor's degree in Computer Science or equivalent.
• 10+ years experience in building distributed systems for a SaaS product.
• 2+ years experience people management experience
• Proven experience in Site Reliability Engineering.
• Proven experience of working with engineering and operational stakeholders and setting high goals for operational excellence.
• Experience operating high-scale, high-availability, fault-tolerant, distributed software in production.
• Experience with infrastructure management in public cloud offerings (AWS components like EC2, CloudFormation, RDS, S3, DynamoDB, SQS, Kinesis - or equivalents, e.g. in GCP / Azure).
• Experience working with one or more modern observability platforms (e.g., Splunk, Signalfx, NewRelic or something similar).
• Past experience in at least one modern object-oriented programming language (e.g., Ruby on Rails, Python, C#, Java, Kotlin etc.).
• Experience defining key metrics for monitoring operational health and continuously improving them.
• Comfortable in being on-call and driving a culture of continuous improvement from the ashes of incidents.

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.