Director, Americas Business Operations

Job Profile SummaryLeads Americas business toward strategic goals and objectives. Responsible for leading organizational and operational functions of the Americas business Unit to provide predictability, clear visibility, greater efficiency and increased quality on output. Ensures the development and execution of an appropriate business strategy, owns key operational processes, and works with departments both across the business unit and within other business units to ensure business goals are being met, including  key metrics of revenue, profit, cash and customer experience administration. Continuously keep updated on products, services and competitive industry dynamics

Career Level Summary

• Provides leadership and direction through managers, senior managers and senior professional staff
• Is accountable for the performance and results of a functional area, team or region
• Executes business plans and contributes to the development of cross-functional strategy
• Decisions are guided by business unit or organizational strategy and priorities 

Critical Competencies

• Business Management – demonstrated end to end business knowledge across all key functions to run the business.
• Executive leadership – Ability to work with Senior Executive level establishing Strategy, Rules of Engagement and gain concurrence across business functions.
• Customer Knowledge: Demonstrates knowledge of customer's organization structure, business strategy and challenges, product/service offerings, key leaders and industry.
• Relationship Management: Cultivates business relationships, partnerships and alliances internally, externally and virtually.
• Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviors, or opinions of others.
• Technical Knowledge of Products: Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Systems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made.

Key Responsibilities

• Establishes goals and objectives of Americas operations ensuring alignment with the business unit and works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.
• Works with departmental leaders directly to provide solutions on a variety of programs that are mission critical to the on-going success of the business.
• Assesses structures and procedures making changes, where necessary, to ensure that objectives are met.
• Drives resolution of strategic issues affecting current and future business.
• Manages relationships with internal and external strategic partners. Accountable for core operational processes, such as capitalization, workforce planning, reporting, and budget management, and insures that weekly, monthly, quarterly, and annual business activities occur on-schedule.
• Creates, deploys, and insures continual operation of core business processes.
• Works on problems of diverse scope where data requires complex analysis.

Knowledge

• Advanced knowledge of P&L Management, business management, operations management, Customer Management, and Financial Management.
• Advanced knowledge of transformation management, Strategic planning, Business process and tools management

Skills

• Leads through subordinate managers and senior professional staff; contributes to the development of functional / operational long-term strategy and develops annual business plans to ensure alignment
• Applies broad industry knowledge and commercial awareness to drive financial performance
• Directs the resolution of highly complex or unusual business problems applying advanced critical thinking
• Establishes collaborative relationships across the business.
• Negotiates with senior leaders across the business
• Exercises sound judgment; makes appropriate decisions considering the relative costs and benefits of potential actions.
• Leads both direct and cross functional matrixed teams to meet goals of business

Education

• Bachelor’s degree in business, engineering, or related field required.

Experience

• 10 – 15 years of relevant work experience
• A minimum of 5 years of experience in direct people management

Travel

• Occasional travel, less than 10%.

Physical Demands

• General office environment.
• Require long periods sitting and viewing a computer monitor.
• No special physical demands required.
• Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations.

Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.Rackers are inherently wired to solve problems and share ideas in small, nimble teams.As experts in what they do, Rackers are serious about delivering a Fanatical Experience™ to our customers.Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family!Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace’s participation in the annual Texas Conference for Women.Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Microsoft™ certifications to effective leadership training – our goal is to help you grow.Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.Pay TransparencyFor applicants working in California, Colorado, Washington or New York City, we are excited to share the base salary ranges for this position exclusive of fringe benefits or potential bonus. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The anticipated starting pay range of California, Washington state and New York City applicants for this role is $171,100– $205,200The anticipated starting pay range of Colorado applicants for this role is $171,100– $205,200. These ranges for candidates may be modified in the future. Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.