Cyber Security Operations Business Manager C14 - SRVP
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
The Cyber Security Operations Business Manager is a senior manager responsible for the overall administrative activities of the Cyber Security Operations organization. These tasks include managing external audits, business continuity activities, and addressing regulatory issues. The Business Manager coordinates and manages a team accountable for activities such as the tracking of business financials, employee headcount, and other administrative needs, as well as ad hoc support to the Global Head of Cyber Security Operations. The role reports to the Chief of Staff to the Global Head of Cyber Security Operations.Responsibilities:
- Drive administrative, operational, reporting and quality improvements through partnership with Cyber Security Operations teams
- Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery, and fixed price contracts to improve operational efficiency and productivity
- Responsible for all cross-product technology, regulatory, and administrative duties in conjunction with the team, which include financial, staffing, quality, risk, and regulatory matters
- Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
- Provide oversight of the Business-Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency, and accuracy
- Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
- Work with Technology leadership to support the Business’s People strategy as well as the Communication strategy for the department
- Develop, enhance, and maintain relationships with critical partners
- Ensure the organization’s business continuity plan and processes are properly maintained and exercised
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of experience in global and complex settings with multiple stakeholders
- 5+ years in operational cyber security organization
- 5+ years in roles interfacing directly with technology and security executives
- Management experience, preferably in a financial services role
- Knowledge of the financial services industry and technology
- Demonstrated ability to manage a team
- Proven ability to work in high-pressure environments with evolving requirements
- Consistently demonstrate clear and concise written and verbal communication
Education:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
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Job Family Group:
Business Strategy, Management & Administration-------------------------------------------------
Job Family:
Business Administration------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.