Customer Retention Specialist, Mandarin Speaker

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Job descriptionAre you passionate about turning customers into loyal fans? Would you like the opportunity to work in a company that's experiencing fast growth and help fuel its success by expanding customer accounts with their current product portfolio? If yes, then read on!We're looking for someone new to join our Loyalty Advocate team. This opportunity is perfect for someone with unmatched passion for building customer loyalty. If you have experience engaging customers in conversations about product offerings, if you can thoughtfully establish rapport by phone and email, if you are proactive and results-driven, we want to talk to you! Our mission is to maximize account retention rates and promote product expansion and platform migrations through strategic account planning and outreach with a broad spectrum of customer accounts around the globe. You'll be responsible for tracking sales activities, customer data, and account plans within internal systems (Salesforce.com). You'll be expected to maintain a deep understanding of product updates and new offerings so you can articulate those improvements to increase customers' awareness of the Atlassian product portfolio and SaaS solutions, driving cross-sell and up-sell opportunities.You will be part of our amazing Field Operations team and be able to collaborate with other teams all over the world (Austin, San Francisco, Amsterdam, and Sydney).

In this role:

• You will maximize customer retention rates through effective inside sales techniques over the phone and email
• You will look after a high-volume of sales opportunities through different platforms and products in the greater China market
• You will manage renewals across differing engagement models (enterprise subscription renewal outreach, proactive cloud migration outreach, proactive expansion outreach)
• You are going to increase customer awareness of Atlassian's product portfolio to find opportunities for platform migrations and up-selling during the renewals cycle
• You will maintain a deep understanding of product updates and new offerings and articulate those improvements to customers as you build customer relationships throughout the renewal lifecycle

On your first day, we will expect that:

• You are experienced with inside sales, software renewals, customer success or other similar business areas
• You demonstrate empathy for the customer experience across a wide variety of countries and cultures
• You have a proven experience driving value for customers across multiple product offerings
• You posses the ability to be decisive and collaborative, and are able to prioritize among competing opportunities
• You are fluent in Mandarin

It's also great if:

• You have used Salesforce.com or other CRM tools, and have worked in a channel sales model
• You have worked across the greater China market
• You have the skills to understand technology and clearly articulate a value proposition to customers

More about our teamWe are a global team of hard-working, passionate, and cheerful Advocates located across the United States, the Netherlands and the Philippines. We run our organization like a well-oiled and agile team. We're customer-focused individuals who strive to continuously improve the customer retention rate by influencing, overcoming objections, and articulating value propositions to thousands of customers. We aim at bringing the best experience to our customers while continually improving strategy and efficiency. Our ultimate goal is to realize the potential in every team.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.