CPB Global – Cyber Security, Fraud and Privacy Lead

Overview:

Citi, the world’s leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Global Wealth (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization.

This role will be a part of the Global CPB Business Risk and Control Team and be fully dedicated to managing the Global CPB Cyber Security Program, Fraud Management (including MPP) and Data Privacy. This role will also be the primary Global CPB liaison with the Information Security Office. The CPB business, which is global, high focus and risk areas, handles high net worth clients and is aligned with both the ICG (Institutional) businesses and Consumer businesses and regulations

Job Purpose:

• Oversee delivery of Cyber security, Fraud and Data Privacy framework / program across all Citi Private Bank locations globally.
• Ensure CPB is protected against the evolving Cyber Fraud threat landscape
• Responsible for Fraud Management across CPB regions and products, ensuring controls operate adequately and escalations are in place.
• Oversight of Fraud and Manual Payments Processing (MPP) for all channels (Online, Wires, etc.) including management of governance forums, documents and training
• Responsible for Data Privacy remediation activities. Manage Regional and Global Product In-Business Privacy Officers to ensure continued compliance with existing and upcoming regulations.
• This role will also be the primary Global CPB liaison with the Information Security Office

Job Background/context:

CPB’s encompasses regions (APAC, EMEA, LATAM and NAM) and Global Products. The candidate will be involved in managing risk across the following areas: Cyber, Information Security, Fraud and Data Privacy. The candidate would be responsible for providing project management deliverables and other information to support regulatory or audit reviews when applicable and have involvement, if not lead, post program reviews for key initiatives.

Key Responsibilities:

Cyber Security

• Development of global procedures in partnership with CPB business,, information security, Citi's Cyber Fusion Center and other key stakeholders, detailing implications of Security control implementations which will allow for an evaluation of client experience and decision process.
• Partner with Global Technology team to oversee project delivery.
• Define escalations procedures for regional and global COO and O&T stakeholders.
• Joint delivery with CPB Business of CPB Cyber Security Playbooks to improve cyber readiness and Security exercises to assess and improve CPB incident response.
• Monitoring of security incidents, issues and vulnerabilities ensuring action plans to implement appropriate mitigations and improvements, to guarantee safety for CPB Clients.
• Ensure specific CPB cyber security business needs are understood and met by group projects and business value is delivered.
• Ensure delivery to agreed plans facilitating activity between group and business teams.
• Participate in CPB’s Global Cyber and Information Security Working Group, led by Global Business Risk
• Adhere to Execution Risk Governance Standards and Group Change control and governance standards, recording and reporting data in the right way.
• Managing relationships with delivery stakeholders.

Fraud Management (including MPP)

• Manage Global CPB Fraud Management program. In partnership with Global Independent Fraud Risk Management and in-Business Fraud Manager Officers, this role will provide oversight of CPB’s fraud (including MPP) program.
• Responsible for managing fraud monitoring, escalations and lessons learned.

Data Privacy:

• Oversee Global CPB’s Data Privacy regulatory remediation programs, by partnering with regional Data Privacy Offices, ICRM and in-Business Privacy officers within CPB and PBWM
• Ensure that Global CPB adheres to Citi-level Data Privacy Standards and Procedures covering Individual Rights Requests, Privacy Notices, Records Retention, etc.

Knowledge/Experience:

• Minimum of 10 years’ experience in project planning, tracking, delivery and reporting.
• Minimum of 10 years’ relevant experience in working within a risk, control, compliance, legal or audit function.
• Experience working with business stakeholders across multiple businesses, regions and support functions.
• In depth knowledge of risk and control frameworks and embedding control standards across large-scale organizations.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Candidates should have an in-depth working knowledge of risk management and operational risk control practices.
• The candidate should have experience in project management and the ability to effectively synthesize and communicate complex business issues to senior management and partners in Legal, Operations, and Compliance
• Excellent planning and task management skills; capable of seeing the bigger picture as well as strong focus on day-to-day execution.

Skills:

• Good core program and project management skills; including a strong risk, controls, audit and compliance skillset.
• Excellent planning, task management skills and capable of juggling multiple and changing priorities.
• Good reporting and analytical skills – ability to present information in a clear and concise manner to senior and project stakeholders.
• Focus on execution and getting the job done.
• Excellent time management skills and ability to work in a fast paced and complex environment.
• Ability to influence others without having a direct reporting
• Strong verbal and written communication skills required
• Superior inter-personal skills and decision making judgment
• Team building and problem solving skills
• Ability to work under pressure to complete responsibilities within identified deadlines.
• Highly motivated self-starter, results-driven and teamwork oriented with the ability to manage and prioritize multiple work efforts.

Qualifications:

• Advanced degree preferred in accounting, risk, finance, business or legal disciplines.

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Controls

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Time Type:

Full time

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.