Content Designer

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.At Atlassian, we look at the way we communicate information to our customers as an end-to-end journey. We specialize in guiding users through their journey with our products by providing carefully crafted documentation and in-product text. Our mission is to write content that matters and provides just enough guidance for the tasks our customers need to complete, preferably with a dash of delight.We're also constantly working to find better ways to measure what makes an information experience successful. You'll be using these methods (perhaps suggesting new methods we've not thought of) to constantly challenge ourselves and improve our craft.Come join a product team that's innovating the way developers collaborate and build software all over the world: Atlassian is searching for a Content Designer to join our Design teams. You’ll be part of teams improving our customer's vital day to day interactions with our products, which is relied on by modern software development teams worldwide. Your mission will to make the lives of these people easier and help them feel more satisfied.

Our dream candidate will bring:

• 3+ years of hands-on professional experience as a content designer, UX writer, or similar
• A growth mindset and a desire to be part of a strong team
• Strong communication and stakeholder influence skills
• A track record of delivering outcomes as a hands-on content designer
• Understanding of how content design connects to business objectives
• An appreciation for research and a proven understanding of the techniques required to develop customer empathy and validate concepts
• The ability to see the whole user experience, rather than just the part you’re working on, and have as much skill in identifying what needs to be removed, as you do in suggesting what can be added
• An eye for detail and the ability to get to the root of the problem while working autonomously
• Experience in improving or building both information architectures and content strategies for
• Bonus Points: you have experience working with Enterprise grade tools, working with technical documentation in an Agile environment, or using content testing tools.
• Bonus Points: You have experience with DevOps

When you join the team, you'd be expected to have:

• Amazing writing skills, preferably writing for software products
• A love for both technical and user content
• Experience working with and influencing software development teams, product managers, and designers
• A track record of working in and managing documentation and ui copy projects in an agile, fast-paced environment

As a content designer at Atlassian you’ll:

• Make a substantial impact at scale. We have more than 10M users all around the world—and teams (massive and small) depend on our software to do their work. Organizations like NASA, Twitter, and LinkedIn use Atlassian products everyday;. As a content designer involved in everything from ground floor content strategy to UI copy, your work will have incredible customer impact.
• Tackle interesting, complex problems. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy through the design process and rather than just work on individual features, you'll have the opportunity to improve the end-to-end experience of an exciting and critical area of our business.
• Collaborate cross-functionally with some of the smartest (and nicest) people in the industry. Day-to-day you'll work on a fast-moving, multidisciplinary product team, collaborating closely with Engineers, Product Managers, Product Designers, Researchers, Marketing Experts, and Analysts to champion the user experience in our products and ship high quality work. 
• Be a true champion for our users. We take design seriously, and in line with one of our core values, ("Don't F the Customer") are on a mission to become an experience-led company. We want to make our customers love how easily our products help them.

Show us something:Along with your resume, send or point us to examples or a portfolio of your work. Ideally, send us work that shows us your UX writing and documentation experience.More about our team:Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content experts work collaboratively across Atlassian to champion our design language, tell consistent stories and craft great customer experiences.Read more at Designing Atlassian.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.