Associate SIEM Engineer - Remote USA

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, Service Delivery, and clients to provide ongoing communication of status and timely response to MSS service tickets. ·   ·      Work with staff of higher tiers to establish procedures for task handling, initial troubleshooting and escalation to customer, partners and internal staff as appropriate. ·       Receive and acknowledge customer tickets, obtain clarification if needed and assign to the appropriate level with appropriate timeframe and urgency. ·       Post regular updates to client tickets per SLA requirements, procedure guidelines and at the direction of staff of higher tiers. ·       Follow established procedures and policies to perform responsibilities, manage client requests and acquire required product training and certifications. ·       Develop product, technical and security skills in order to perform more advanced service tasks and troubleshooting. ·       Participate in knowledge sharing and training from Senior Associate SIEM Engineers and higher tier staff on procedures and use of security products. ·       Escalate unresolved problems to higher tier staff when needed within SLA timeframes. ·       Apply escalation guidelines. ·       Contribute to the Knowledge Base and share technical info. ·       Decode error messages and provide corrective action ·       Document “most often asked questions” ·       Search Vendor’s Knowledge Base and other sources for known issues ·       Comply with established response times.

Qualifications for Success

• Basic understanding of TCP/IP network architecture and devices is a must 
• General security knowledge or training 
• Excellent time management, reporting, and communication skills 
• Superior problem-solving skills 
• Ability to use the incident ticketing system and keep incident ticket status current. 
• High School degree or equivalent training
• Shift flexibility, including the ability to provide on call support when needed 
• Valid Driver’s License 
• Ability to work greater than 40 hours per week
• Experience working with Internal and client Ticketing Systems for Incident and Problem Tracking (i.e. Remedy, RemedyForce, Heat, etc.)

Desired Skills

• Good networking knowledge and familiarity with OSI model (Network+ Certification a plus). 
• NET+, SEC+, CYSA+
• Have some SQL database experience. 
• Have some Linux OS experience. Familiarity with malware and malware analysis. 
• Ability to travel at least 10 percent of the time High School Diploma or Equivalent Experience

Professional Competencies

• Technical Knowledge: Ability to learn and quickly become proficient with a vast number of technologies, providing both support and troubleshooting services in a professional and authoritative manner 
• Written Documentation Skills: Writing documentation for tasks, procedures and knowledgebase articles needed to support the understanding and efficiency of MSS services.
• Consultative Approach: Able to determine client needs and obtain clarification as required to properly triage client requests to the appropriate resource. 
• Technology Evangelizer: Proactively researches and assesses security technology; explores new innovations; early tester of new and emerging technologies. 
• Analytical Proficiency: Ability to analyze data and draw logical conclusions. 
• Effective Communication: Uses advanced verbal and non-verbal methods of communication to influence customers and colleagues.

With Optiv you can expect:• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.