Training Instructor (Remote - Mexico City)

A Technical Trainer III conducts in-house classes for entry level to senior personnel. Prepares and teaches classes. Prepares and maintains training materials and documentation. Conducts Regional training Needs Analysis. Mentors L1 and L2 (where applicable). Develops, implements, and delivers technical training programs that enhance individual learning and meet the needs of various functional or institutional productivity improvement efforts. Assesses current skill levels and determines and develops individual and group training plans.This role can be remote or hybrid in Mexico City. PLEASE Provide CV in English.

Key Responsibilities

• Conduct Regional needs analysis conversations and make recommendations including fully coherent business outcomes analysis aligned to and/or based on business Objectives and KPI’S.
• May speak at conferences. Active in social networks and social media and shares awareness of emerging trends in learning and technology.
• Conduct existing Stakeholder conversations and manage them, FL/Head of or SM Coach Rackers to specific topic to materials.
• Defines skill sets necessary to perform technical aspects of broad position functions or specific technical positions.
• Performs assessments to identify training needs for groups or individuals.
• Develops an appropriate mix of formal and informal training activities.
• Identifies appropriate measurement instruments and evaluates the effectiveness of training programs and learning outcomes.
• Designs and delivers training programs.
• Coordinates and prepares instructional materials for training and development programs.
• Maintains appropriate records of training activities and programs.
• Researches and recommends externally developed programs.
• Coaches and supports learners through development of peer networks.
• Maintains current knowledge of training concepts and principles.

Knowledge

• Ability to manage National Programs.
• Able to apply hybrid design principles and has knowledge of emerging learning trends and technologies.
• Capable of handling challenges to content delivery and able to judge how best to ensure that flow of session is maintained.
• Able to deconstruct any models used, assess against similar or challenging models, and answer challenges.
• Able to apply hybrid design principles and has knowledge of emerging learning trends and technologies.
• Leads on projects that have impact within BU and Able to execute against timelines.
• Can apply coaching principle to their area of subject matter expertise.
• Understand how to get the most from and with others. Ability to integrate adult learning concepts into training programs.
• Advanced knowledge of principles and methods for curriculum development, design, and delivery.
• Works collaboratively.

Experience and Education

• Bachelor’s degree in a related field required or equivalent work experience.
• Strong verbal and written communication skills in both English and Spanish
• Requires 3 years of experience on Training

#LI-AW1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.