Support Technician (June/July Joinees)

If anyone has Networking,DNS,windows OS expertise along with good communication skills, you may share your updated CV to madhuri.gutala@rackspace.com along with below details.Current CTCExpected CTCNPLocationKey Responsibilities·       Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing·       Secure, administer, and improve customer technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, user management and permissions, or other software issues·       Troubleshoot monitoring alerts and create tickets accordingly·       Escalate support requests according to escalation procedures·       Second rollover point for inbound customer calls·       Perform incident management identification, assist in managing and escalation·       Ensure adherence to customer & SLA commitments·       Monitor ticket response times and take appropriate actions to ensure team response time targets are met·       Collaborate with Account Managers and Business Development Consultants to build strong customer relationships·       Collaborate and share knowledge with other administrators on the support floor·       Provide Fanatical Experience to customers in all the above Person SpecificationKnowledge·       Basic OS troubleshooting knowledge with OS specialism in either Windows or Linux ·       Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands·       Basic understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/ PACHE for Linux·       Basic understanding of SSL & DNS·       Basic understanding of Active Directory for Windows specialization·       Prefer basic understanding of patching - documents changes based on requests for change·       Prefer basic ability to apply change control procedures·       Prefer familiarity with basic cross platform troubleshooting tasks·       Prefer awareness of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack·       Requires basic technical skills in analytical/scientific methods or operational processes to perform routine and straightforward activities·       Understands how the assigned duties relate to others in the team and how the team integrates with othersAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.