Senior Business Architect, Customer Support Services

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We’re looking for our next amazing Senior Business Architect to help us turn our Customer Support Services (CSS) strategy into tactics. As part of the CSS Business Transformation Team, our Business Architects are responsible for helping us solve key technical business challenges that will lead to success on our most audacious goals. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!In this role, you’ll work closely with our leadership teams and experts across multiple disciplines. You will clarify business problems, giving our teams a clear picture of what will move the needle to drive towards a measurable goal. You’ll move our ideas and dreams through ideation to accelerate program execution.These programs tackle key CSS business challenges and you’ll be able to see a tangible impact on our internal and external customers upon successful completion.

What you are accountable for:

• Work with our program delivery and support operations teams to develop the right solutions for the right problems
• Systematically breakdown technical problems and build business cases that deliver key improvements
• Design technical solutions with detailed process mapping and requirements documentation
• Design and launch targeted experiments or pilots to validate key hypotheses
• Influence roadmaps across Atlassian teams to drive integrated business transformation
• Explore new industry and technology trends so that you bring the latest practices to experiment design and creative problem solving
• Partner with our executive leadership team to propose strategic initiatives driven by both internal inputs and industry standards

More about you:

• You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You thrive in a collaborative environment where teams work together to solve problems with a positive outlook.
• When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in organisational change and turning information and questions into action. You're effectively interacting with people across all levels of an organisation and can field questions during a presentation like a pro.
• You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

On your first day we'll expect you to have:

• 10+ years of relevant professional experience in product management, process engineering, program management or business analysis.
• Experience building a program from scratch, developing a strategy informed by research.
• Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked.
• Experience working in a dynamic software company with operations and support teams located in different geographies.More about our team

More about our teamWe are a growing business transformation team located in multiple regions across the globe. We continuously seek to challenge and improve our work and are not afraid of tough questions. We're direct, focused, and achieve excellent outcomes, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos and coffee are a few of our favourite things!Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.