Salesforce Administrator, Sales Technology Team

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.In this role, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis.This is a data-driven role where you will leverage your Salesforce expertise with the unique needs of Atlassian to deliver an effective user experience as well as align with current business processes. Our ideal candidate is a highly organized individual who thrives in a high-impact role where they will work cross-departmentally to provide strategic insight into the full customer life cycle through Salesforce best practices.

More about your role:

• Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and SOX / Audit controls
• Creating standard operating procedures around Salesforce audit reporting that can be used by all internal users as needed
• Evaluating how Atlassian currently uses Salesforce and suggest and implement new processes to improve better meet company objectives
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Using your technical expertise in Salesforce to ensure all of Atlassian is operating at peak efficiency through establishing consistent protocols and processes
• Sandbox environment management
• Own the communication of any platform changes to end-users and stakeholders
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets and Technical documentation

More about you:

• Minimum 3 years Salesforce Administration experience
• Salesforce Administrator certification
• Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences
• Experience utilizing Salesforce as a sales and marketing analysis tool
• In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views
• Extensive experience with reporting and dashboards
• Thorough knowledge of Workflows, Process Builder, and Flows
• Strong understanding of Communities, Knowledge, and Data Categories
• Experience with Sales Cloud and Service Cloud
• Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions
• Data Loader experience
• Available and responsive to questions
• Experience in change management

Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.