Renewals Sales Representative, Japan

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Renewals Sales Representative who is ready to join us in creating a #CyberFit future and protecting the digital world!

This position is focused on Customer retention and Customer service, as it relates to selling the value of renewing support agreements for Acronis products. Experience in upselling higher level support offerings and cross-selling activities are requirements of the position. This position reports to the Renewal Sales Manager, Japan.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

• Responsible for achieving quarterly revenue targets as well as the renewal rate target through accurate forecasting and sales skills
• Achieve upsell / cross-sell target
• Renew existing license agreements directly with the end user or through collaboration with Acronis channel partners, as necessary
• Must create a strong relationship with the Channel (Distributors/Resellers) and drive their respective renewals pipeline conversation to meet and exceed their assigned targets
• Set strategy and tactical approach for maximizing bookings for their specified territory (82% industry average)
• Perform win back campaigns
• Increase the sales of Acronis Cyber Protect
• Have a thorough understanding of Acronis products, pricing and the competition
• Inform customers of upcoming product releases, latest version releases and enhancements to the software using approved communication tools
• Work collaboratively with all Acronis internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met
• Work closely with team members and assist with coverage when deemed necessary by Acronis management in order to meet team key performance indicators
• Complete update trainings provided periodically
• Handle Leads provided from different sources within 1 business day, and follow up in accordance with the planned timeline
• Register accurate Closed Lost reasons to the CRM database
• Proactively call out and talk with customers to discover their portfolio in depth, and earn trust for a long-term business engagement
• Deliver multiple touches for high dollar value opportunities, and pragmatic approach to all low dollar value opportunities
• Proactively participate to internal sales campaigns
• Document all activity logs onto each opportunity as instructed
• Hand off opportunities to the appropriate department when such opportunity is discovered, following instructed workflow
• Maintain and update Customer and reseller information in the Acronis CRM database

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 2+ years of renewal sales/inside sales experience in the software industry
• Understanding of maintenance renewal sales cycle activities from qualification to the closing
• Proven ability to sell over the phone using email communication as deemed necessary to support the phone conversation
• Always demonstrate professional attitude based on work ethic
• Flexibility towards changes
• Detail-oriented and organized
• Able to work independently with supervision as needed
• Excellent written and verbal communication skills
• Should have a target oriented work style approach
• Fluent Japanese writing and speaking skill required
• Business Level English

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

#LI-CW1