R-16499 Engineer Manager, Infrastructure SRE

Manager Site Reliability – IN As an Engineering Manager you will lead of group of engineers who are responsible for the reliability, performance, scalability, and uptime of the ObjectRocket DBaaS platform. We build software to automate and manage services with reliability-driven outcomes in an environment where systems’ high availability and consistency are of the utmost importance. You will work with data center, network and platform teams. You’ll own the ObjectRocket infrastructure inventory and lifecycle end-to-end. You’ll help develop the careers of our engineers and in the process contribute to an environment where we enjoy our work and solve complex challenges.Primary ResponsibilityLead global SRE team to provide the highest-level reliability to our customers and platform. You will drive improvement through automation and best practices. This includes responding to, mitigating, investigating, and escalating incidents when they occur. You will be responsible for stepping above the day-to-day support, for synthesizing patterns of problems and business needs to the engineering teams. This includes taking ownership of infrastructure monitoring to project and execute capacity planning and lifecycle management. As the lead, you will be responsible for managing the SRE backlog and scrum processes to ensure the team’s focus and effectiveness. You will be responsible for ensuring that your services operations over time are improving to enhance our business effectiveness.You will·       Ensure completeness of the technical infrastructure to support system performanceStay up to date with emerging technologies and trends in the enterprise hardware, infrastructure and networking industryPartner with the application engineering team to ensure the stability and performance of our technology solutionsContinuous identification of problems in the technology stack and processes and their corresponding burndown·       Follow and execute Rackspace change management processes·       Participate in systems/code reviews and design sessions·       Contribute to and organize central store of knowledge·       Own SRE backlog and scrum processes·       Take full ownership of infrastructure life cycleExperience/Education·       Bachelor’s degree in Computer Science or equivalent experience·       You have 5+ years of experience leading distributed teams of individual contributor engineers and engineering managers·       Experience in one or more of: Perl, Python, or Bash·       Experience in one or more of: Ansible, Chef, or Salt·       Experience with cloud service providers (AWS, GCP, Azure, etc.)·       Experience working with Unix/Linux systems·       Knowledge of operating systems fundamentals.·       Intermediate experience with cloud infrastructure automation and CI/CD pipeline design.·       Experience in operational monitoring and management tools (Sensu, Prometheus, Grafana, etc.).·       Intermediate written & verbal communication skills, both highly technical and non-technical.·       Ability to work closely with non-technical stakeholders and executives.·       Systematic problem-solving approach coupled with a strong sense of ownership and drive.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.