R- 13817 - Linux Support Engineer I

Job Description Summary:Support Engineer L1 (Linux)Seeking talented and highly motivated individuals to interface with a wide array of cloud technologies.  Ideal candidates for this position will possess exceptionally high skills in Linux / Windows operating systems, virtualization in a service-provider model, and cloud application support. Daily, our Support Engineers provide technical consultation to our customers via telephone, live chat, and tickets.  They will also have a strong desire to meet the needs of our customers quickly and efficiently.     Job Description:Essential Duties and Responsibilities: (Additional duties may be assigned as required)·    Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.·    Troubleshoot issues in support of cloud application services that are geared towards a security centric environment.Consult with customers to determine virtual hardware, software or system functional specifications.·    Proactively monitor environments and respond to alerts of system and application issues.·    Having the ability to accurately document all actions taken is key to provide the best support possible.·    Have the ability to know how and when to escalate issues to the appropriate internal teams.·    Capable of performing in a fast-paced technical environment.·    Continually identify efficiencies for systems, processes and procedures.Required Skills:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:Linux Servers (Ubuntu, CentOS, RedHat)Understanding of troubleshooting connectivity to remote cloud environmentsUnderstanding of TCP/IPUnderstanding of DNSUnderstanding of SSL / VPNWeb server administration (Apache, NGINX)Basic Knowledge of Content Management Systems About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.