Linux Operations Engineer II-IN (R-14359)- IJP

PRIMARY RESPONSIBILITY: Work with cutting edge hardware and software at scale in the cloud computing space. Provide Fanatical Support to our customers through your innovative solutions. Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack,  and many others. Collaborate in a “DevOps” environment where you will interact with our engineering, developer and support groups. Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient.  Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. Monitor alerts and correct complex issues, handle customer support escalations as well as escalations from junior members of the team. Schedule and coordinate level-appropriate maintenance, and be a POC for incidents. Contribute to maintain and improve technical documentation.  ·        KNOWLEDGE/SKILLS/ABILITY: Intermediate to advanced knowledge in OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting(python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting.  Basic to Intermediate knowledge of: Cluster management, configuration and source code management, database administration, packet analysis, stack trace analysis, design and implementation methodologies, production cycle including best practices. Leads projects or portions of projects for the business organization.  Participates in interdepartmental meetings.  Works with leadership on project planning and resolution of systemic problems. Mentor and escalation for junior staff.  Detail oriented in documenting information.  ·        JOB COMPLEXITY: Passionate contributor, works as a member of the team, produces high quality work. Leverages established processes to get work done efficiently and assists in the creation of better solutions. Assists team by proactively addressing problems and in efficiencies in our work and systems.  Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices.  Serves as an expert for some products or projects.  Contributes to central store of knowledge.·        SUPERVISION: Receives little instruction on day today work. General instructions on new assignments.·        EXPERIENCE/EDUCATION: Bachelor’s degree in a technology related field required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. RHCE or equivalent certification or professional experience. Experience with with Openstack and/or familiarity with public cloud environment (AWS, GCP). Other preferred Certifications: Certified OpenStack Administration (COA) or Red Hat Openstack Administration (EX 210 / EX 310). Years of experience typically required: 4-6 years.·        PHYSICAL DEMANDS:  General office environment.  May require long periods sitting and viewing a computer monitor.  Moderate levels of stress may occur at times.  No special physical demands required.   About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.