Lead Customer Success Engineer II - IN

Key Accountabilities ·       Provide Fanatical Support™ for Rackers and customers·       Act as a consultative resource for customers to assist them in achieving their business objectives·       Pro-actively seek opportunities to improve customer’s solution architecture and operation·       Ensure appropriate technical documentation is in place for customer solutions·       Provide strategic and operational guidance that will allow customers to continually optimise their environments to achieve their business goals and maximise return on investments ·       Drive strong customer satisfaction (NPS) through Fanatical Support·       Own issues, and escalations and drive collaboration with other teams to find speedy resolutions PERSON SPECIFICATION·       Customer obsessed – works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs·       A blend of commercial and operational acumen·       Experience in owning of account planning activities, service improvement or business development activity·       Versatile and able to thrive in a hyper-growth environment·       Operates well in an environment of rapid change and comfortable operating with autonomy·       Experience of influencing leaders and presenting to external customers·       History of strong negotiation skills with customers·       Ability to meet challenging targets within tight deadlines·       Understanding of Service Management best practices frameworks such as ITIL ·       Exposure to operational management within a critical environment·       Effective troubleshooting and analytical skills and ability to manage complex and technical projects·       Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes borne out of a “can do” attitude and outlook·       Excellent written and verbal communication skills coupled with the ability to develop rapport and relationships at a variety of (external and internal) customer stakeholder levels·        Strong customer focus, with an ability to continually anticipate and meet their needsRequired·       Experience of hosting web applications across a variety of Microsoft products·       A good understanding of Microsoft technologies. Windows Server, Active Directory, IIS, SQL·       Demonstratable knowledge in architecting and managing production environments across Physical, Virtualised and Cloud technologies·       Experience configuring and troubleshooting high availability solutions, Microsoft Windows and SQL Clustering and load-balanced Web Farms·       A solid understanding of Enterprise class Networking (firewalls, load balancers, subnets, routing, ACLs), Virtualisation (VMware, HyperV, OpenStack etc) and Storage technologies (SAN, DAS, RAID etc)Desirable·       Industry qualifications desirable ·       Deep knowledge and experience of Windows and SQL Clustering ·       Understanding of Linux Kernel or related operating systems highly beneficial·       DevOps methodologies; demonstrable ability to write and troubleshoot code in one or more of common languages such as  .NET, C#, F#, VisualBasic, or PowerShell·       Scripting skills in Python, PowerShell or other versatile scripting language is desirable ·       Ability to work with configurations management tools such as Chef, Puppet, Ansible, Salt·       Working knowledge of common hosted web and database technologies·       Understanding of agile software development methodologies and languages ·       Knowledge of infrastructure as code - heat, cloud formation, terraform etc.·       Autoscaling knowledge·       Experience in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds, Sensu etc.)·       Exposure and skill in one or more public cloud (Azure, AWS, GCP) Desirable·       Industry qualifications desirable ·       Deep knowledge and experience of Windows and SQL Clustering ·       Understanding of Linux Kernel or related operating systems highly beneficial·       DevOps methodologies; demonstrable ability to write and troubleshoot code in one or more of common languages such as  .NET, C#, F#, VisualBasic, or PowerShell·       Scripting skills in Python, PowerShell or other versatile scripting language is desirable ·       Ability to work with configurations management tools such as Chef, Puppet, Ansible, Salt·       Working knowledge of common hosted web and database technologies·       Understanding of agile software development methodologies and languages ·       Knowledge of infrastructure as code - heat, cloud formation, terraform etc.·       Autoscaling knowledge·       Experience in monitoring (Graphite, Logstash, Zabbix, Nagios, SCCM, SolarWinds, Sensu etc.)·       Exposure and skill in one or more public cloud (Azure, AWS, GCP) About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.