IT Executive Support Specialist

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a personal IT Support Specialist/Advisor to work directly for our Co-Founder and Chief Research Officer.

As the IT Support Specialist/Advisor, you will provide constant IT administration and technical support for our Co-founder and CRO's personal needs including, hardware, software, systems, mobile devices, home appliances, and other peripheral technology related equipment to ensure optimal performance and a high level of productivity. Our CRO needs to be connected to the business 24/7, so you will act as their go-to person for any IT related matters, especially while they are working locally within the EMEA region, and will be expected to provide immediate support and services whenever necessary.

This is an outstanding opportunity for an ambitious individual who is willing to roll up their sleeves in order to gain experience and insight into global business operations and learn from an accomplished executive and entrepreneur. We are looking for a solutions-oriented, self-starter who can drive outcomes in a structured way, with a can-do and never give up attitude. The ideal candidate for this position will not only possess the skills and experience required but will also possess the ability to solve complex problems and prioritize their work in a fast-paced and rapidly changing environment.

WHAT YOU'LL DO

• Take full responsibility for our Co-Founder and CRO's equipment, technology related systems and devices wherever he is working from (office, home, traveling, board meetings, etc.)
• Provide ongoing IT support, immediately troubleshoot and solve technology related problems to ensure optimal performance and productivity
• Configure new equipment, such as laptops, monitors, mobile devices, computer hardware, operating systems, software programs, applications, headphones, speakers, home appliances, etc.
• Perform regular maintenance of systems, network, and any other technical equipment to ensure optimal efficiency
• Install, configure, administer, upgrade and maintain security for IT hardware, software and network infrastructure
• Travel as needed to support CRO on business trips to different Acronis office locations, events, board meetings, and beyond

WHAT YOU BRING (SKILLS & EXPERIENCE)

• 5+ years of experience as a support specialist / systems administrator
• 5+ years of experience as a Personal IT Support/ Advisor
• In-depth knowledge in IT discipline and basic knowledge of related technology disciplines
• Ability to solve complex problems and think outside the box in order to obtain creative solutions
• Ability to anticipate, recognize and meet others' needs, sometimes even before those needs are articulated, and actively seek ways to help others
• Ability to travel up to 40% of time
• Positive attitude and “never give up” work ethic
• Strong organizational skills and attention to detail
• Self-motivated with the ability to work independently along with collaborating others in a global environment 
• Fluent English, any other language will be a big plus

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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