Internal Communications Manager

Job Summary: Rackspace is looking for an Internal Communications Manager to join our team. This individual is responsible for planning, executing, managing and maintaining business unit specific communication strategies that aligns to the overall strategy, goals and objectives of the company. This role develops and delivers digital, oral and written communication to provide information across the business unit and within the company for stakeholders. Manages projects or portions of projects involving communications.Ensures a communications program that is uniform and consistent based on the values and strategic priorities of the business unit.  Work Location: Hybrid Role in Mexico City

Key Responsibilities

• Establishes and maintains a communications strategy specific to assigned business unit.
• Works with leaders to create and shape key messages and communications campaigns ensuring consistent deliverables across these groups as well as to Rackspace.
• Develops, writes, edits and produces communications for internal audiences.
• Determines appropriate communications outlets and styles to deliver messages based on the target audience.
• Develops, cultivates and maintains internal communications channels including intranet, newsletters, all-hands meetings.
• Coordinates internal communication events.
• Collaborates with employees to establish consistent communications messages and strategies.

Qualifications

• At least 5-8 years of progressively responsible experience in corporate communications, including extensive experience resolving internal communications challenges required. Demonstrated experience in independently developing and leading significant communications campaigns
• High school diploma or equivalent required. Bachelor's degree in business, marketing, communications or related field required.
• Advanced knowledge of communications principles and practices, and knowledge of the company's products and solutions.
• Excellent time management, decision-making, interpersonal, presentation and organizational skills.
• Individual must have experience executing high-impact communications strategies and programs; excellent written (including technical writing) and oral communications skills and ability to translate complex technical concepts into clear, concise deliverables.
• Must be able to handle multiple tasks/deadlines and be detail and deadline oriented.
• Must have the experience and ability to handle crisis communications plans, writing and execution.
• Ability to interact with individuals at all levels of the organization and partner with multiple teams and functions. Demonstrated ability to consistently provide FANATICAL support.
• Discover your inner Racker: Racker Life

Critical Competencies

• Ability to effectively communicate. 
• Interpersonal communication. 
• Ability to collaborate across business functions and teams globally.
• Knowledge of technology industry.
• Ability to influence and advise key stakeholders and audiences.
• Strategy and business acumen.
• Creating and curating content and conversations.
• Manage key channels and audiences.
• Solutions and service minded.
• Creative. 

Skills

• Copywriting.
• Editing.
• Listening.
• Relationship building.
• Planning and execution of communication strategies and tactics.
• Communications and change project management.
• Conducting research, analyzing results, and measurement of communications.

- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Hybryd role to work in Mexico City.#LI-JR1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.