Head of Program Delivery EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.We’re looking for an experienced Director to lead a growing team in EMEA that will help drive the transformation of our global Customer Support Services (CSS) organization. This role involves breadth (CSS Operational Wellness, Risk & Compliances, and other programs), depth (thorough understanding of the business across various products/platforms/customer segments), people (growing leaders and scaling a team), and functional ownership (helping to mature our program delivery discipline). If you’re passionate about leadership, exhilarated by complex problem solving, and motivated by scaling a large/growing Support organization -- then this is the role for you!In this role, your peer group will be Senior Managers leading other Program Delivery domains in the CSS transformation portfolio. Your team will include Senior Program Managers focused on CSS Operational Wellness, Risk & Compliance, and other programs. You’ll partner heavily with our CSS business architecture and analytics teams for strategy, planning, and measuring outcomes. You will also partner closely within CSS Operations and across Atlassian to deliver cross-functional outcomes in line with our Objectives & Key Results.

Some major areas of accountability:

• Maturity of our portfolio planning and program execution processes to improve scale, velocity, and precision.
• Synthesize the complex details across the portfolio into succinct business assessments for consumption by executives.
• On-time execution of the commitments we set in our operating plan along with readouts on impact to Key Results our commitments intend to affect.
• Mitigate risk and manage dependencies for the forward rolling four quarters.
• Maintain a rolling six-quarter view into the business and staff your team with the right number of people with the right skill sets to solve the business problems.
• Sustain healthy partnerships and transparent interfaces with other departments you and your team rely on.

On your first day, we’ll expect you to have:

• 10+ years delivering transformations affecting large, complex, customer-facing systems, processes, and people.
• Leading teams of individual contributors and leading through managers who lead teams of Individual Contributors.
• Demonstrable ability to drive a cross-functional team to execute against a strategy you devised.
• Exceptional behavioral assessment capability and the ability to teach this to others.
• Really strong learning orientation and examples of high rates of professional growth.

More about youYou obsess about delivering outcomes and have experience being accountable for large decisions. You’re a builder, architect, and inventor. You have fun working in areas of high speed, complexity, and ambiguity. You have experience with large-scale organizational change including internal marketing methodologies. You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience. You create a culture of psychological safety where fear of failure does not prevent learning and everyone on the team brings their whole selves to work.You enable and empower the team to deliver outcomes without needing you in every meeting. You understand where the business is going and proactively hire for the skills needed to solve tomorrow’s problems. You delegate work across the team to scale and provide opportunities, but balance it with verification and keep outcomes on track.You’re a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team. You role model highly organized approaches to working and providing high-value succinct updates to stakeholders and senior leaders who are reliant upon your success. You inspire and empower your team to automate their work where possible to minimize manual effort that takes away from value-add work.More about our teamOur mission is to scale the Customer Support Services (CSS) organization through business transformation. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and carry learnings into the next opportunity.Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth as leaders. We work as a team, bring issues to the table, and open dialogue among leaders to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can’t solve as one team!Last but not least, doing hard things can also be fun! We like to make sure we have fun as a team while achieving great things together.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.