Head of Account Management, EMEA

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role located anywhere in France, Germany, the Netherlands, or the United Kingdom. If this sparks your interest, apply today and chat with our friendly recruitment team further.Atlassian is continuing to invest in our go-to-market approach for our enterprise customers. We are evolving our organisational structure to improve collaboration and market specialisation. We are looking for a leader with deep enterprise expertise who will lead teams of experienced Account Managers (known at Atlassian as Loyalty Advocates), managing strategy across EMEA.As the Head of Account Management for EMEA, you will retain and expand the existing footprint within our largest accounts. You will help build and evolve our GTM motion and collaborate with many other teams, such as sales, solution engineering, channel, and customer success, to evolve Atlassian's go-to-market approach. You will work together with our Sales teams to build a cohesive partnership that removes blockers, drives improved customer engagement, and accelerates growth. You will run team strategy, pipeline management, forecasting, people management, and project execution.We are looking for someone who can motivate and inspire staff, and adapts easily to change. You will coach managers in their professional development, while working to build the next-generation enterprise business model globally. We value our open, honest, and supportive culture, and are looking for someone that will be a great role model, while also demonstrating humility.Your future teamOur Loyalty Advocacy team is focused on maximising revenue with a focus on retention, strategic migration, and expansion efforts. while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of passionate and fun-loving Loyalty Advocates, specialised in Atlassian's full suite of products and services. We operate across all customer segments in all geos, and recognise that we win only through collaboration and shared success. We believe in the Atlassian values and want to use them as our compass in refining and optimising our non-traditional retention model.You will report to our Global Head of Loyalty Advocates, and will have our EMEA Strategic and Enterprise Loyalty teams reporting directly in to you. Our EMEA Strategic and Enterprise Loyalty teams are distributed across our different European hiring locations.

Your background

• 10+ years of sales/account management/customer success experience
• 7+ years of experience managing revenue-driving teams focused on Enterprise customers
• Experience partnering on programs with other teams
• Experience coaching experienced managers
• Experience with change management across a complex organisation and footprint
• Experience using CRM, forecast management, and analytics tools
• Experience leading the EMEA market in an international environment, leaning into nuances across both industries and markets
• Experience driving strategic programs in a sales environment

#LI-FV1Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.