Group Manager - Cloud Migration

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.More about youWe are looking for someone to run and grow our Migrations Support Engineering operation for This is a manager of managers role with strategic and functional impact. It will collaborate with Head of Migrations and other regional Group Managers to define strategic direction and operational strategies, areas for continuous improvement, and develop the talent in the AMER/APAC region.  You will join our Customer Support Services (CSS) Migrations Support Team at an exciting time where Atlassian is growing rapidly year over year, and we seek to scale intelligently while helping our customers Migrate to cloud. Migrations from server to cloud/ cloud to cloud are complex, multi month projects which require deep technical knowledge, project management skill, and exceptional customer service. To service our customers effectively, you need to be able to build an environment that attracts top talent and nurtures them through training programs, accountability for stretch goals, regular performance management, and calibration exercises. This is an opportunity to play a major role in achieving that goal.Your success will be based on your ability toGrow the leadership capability in the team - managers and their teamsMonitor and improve important business processes and operational metricsFoster an environment of legendary customer support - positively influencing NPS/ CSAT and getting migrators to submit Marketing stories where applicableGuide strategic programs across teams in Product, Sales, Channel, Technical Support, Marketing, and Customer Success & Innovation.Communicate customer trends and feedback to other teams to drive improvements to the product, or highlight gaps in documentation, positive/negative impacts of concurrent initiatives, and moreOversee OKR and metrics management for Migrations.Guide impact within the migration strategy through ensuring the high completion rate of migrationsIncrease referrals for migrations by customers and improvement in operational efficiencies.You will join our Migrations Support Engineering team at a really exciting time. Atlassian is growing year-on-year and we want to grow intelligently while helping our customers unlock value of cloud faster. This is an opportunity to play a major role in achieving that company level goal.More about our teamThe team is filled with top-notch technical individuals that are excited to be building a new service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our work, product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products. We believe we can add significant value to the business by listening to the customer’s experience, translating these into actions, and championing their short-term issues and long-term needs throughout the organization. Our team is open, filled with varied backgrounds and talents, respectful, focused, located around the globe, and is all about providing legendary service to our customers.Our perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.