Engineering Manager, Jira Service Management

Working at AtlassianAtlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle.Jira Service Management is Atlassian’s service management solution for all teams. Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to provide great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams. Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.We are looking for an Engineering Manager to join the Jira Service Management. You will be part of a group focusing on better self-serve and support capabilities for Jira Service Management, managing the team which is delivering important projects that are strategic to JSM and Atlassian.You'll build teams, empowering them to achieve their goals, and putting those goals into a broader context. Your greatest responsibility will look after the individuals reporting to you, coaching and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel.What you'll do:Form and grow a new team, and establish its culture, processes, and social connectionsWork with Designers, Product Managers, Engineers, and principals/architects to guide the roadmap for scaling and evolving the product or services your team is responsible for delivering.Your background:5+ years of experience building large-scale web software and operating it in production.Established experience leading a development team in (at least) a technical capacityBachelor's/Master's degree with a preference for a Computer Science degreeFamiliarity with Agile software development methodologiesKnowledge of end-to-end working of the product and involved systems distributed systems concepts, e.g. scaling, consistency, and availability tradeoffsSuccess with new team formation and evolutionOur perks & benefitsTo support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.About AtlassianThe world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To learn more about our culture and hiring process, explore our Candidate Resource Hub.