Key responsibilities:
- Managing network devices on DCN Benelux datacenters and Cisco ACI technology in Customer's Data Centers
- Providing technical support, fixing escalated technical problems, proposing solutions to guarantee the customer infrastructure availability, dedicated and shared on the DC
- CAB participation: analyze and apply exploitation changes and network / security deployement for customer infrastructure
- Following the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes SLA
- Incident Management participation: root cause analisis, diagnostics, resolution, escalation, patch upgrade, procedure writing
- On duty organization participation, with good skill level and autonomy
- Leading technical expertise on high skilled issues with deep analysis
- Working with Design team and provide network expertise
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group setting to achieve common goals
- Ability to comprehend and to oversee various aspects of a problem or a situation
- Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
- Ability to find root causes of problems and to focus on their quick and efficient solution
Professional skills:
- (Necessary): Switches & routers: Cisco Nexus series switches, Cisco routers (3years experience)
- (Advantage): Cisco ACI, BGP, OSPF, EIGRP, STP, Nexus vPC, SAN switches
- (Advantage): Firewalls: Fortigate, FortiManager, Cisco ASA, Checkpoint Firewalls, IPS
- (Advantage): Load Balancer: Netscaler, F5; Proxy and monitoring services
- (Advantage): Virtualisation: Cisco UCS fabric management, VMware vSphere, VMware NSX
- English on a fluent level
- #LI-JP1
- #LI-Remote
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.