About The RoleFasten your helmet and climb on board if you're ready to be our Data Analyst. In this role, you'll be a pivotal member within the Customer Platform group, mining insights from the sea of data, building analytics products, generating insights and designing experiments with the ability to see the real-time impact of your contribution. A talented troop of business leads and fellow data scientists will be your companions on this ride. In our humble opinion, the coolest part of this role is how your work will directly impact how the senior leaders at Gojek shape strategies around millions of customers across Southeast Asia.
What You Will Do
- Analyze and mine a large pool of user behavioral and transaction data to provide insights that can improve user experience
- Design, build, and maintain efficient data marts
- Build supporting tools to ensure data mart health (eg diagnostic, alerts, or automated fixes to reduce incidences of bad data)
- Build & maintain dashboards for tracking business OKR and initiatives
- Partner with business teams to make data-informed decisions
- Identify product or business opportunities and support growth with experimentations and recommendations
What You Will Need
- Self-motivated and has analytical mindset
- Passionate about our product and “obsessed” about consumer experience
- More than 1 years of working experience in data-related fields and an expert in SQL
- Practical experience with automation of data visualization and reporting tools (e.g. Tableau, Google Data Studio)
- Practical knowledge of ETL tools and Data Warehouse (e.g. Airflow, BigQuery)
- Practical knowledge of programing languages (e.g. Python, Shell) and Python/R for statistical analysis
- Practical knowledge of experiment design and statistical evaluation
- A strong business acumen and communication skill; able to effectively deliver technical presentations to non-technical stakeholders
- Ability to manage and prioritize daily tasks while being goal-oriented
- Ability to think critically and strategically
About the Team The Consumer Platform group is spread out across Singapore, Bengaluru, and Jakarta. We provide scalable solutions for a wide range of products at Gojek, develop strategies that improve solution time for any user queries, and manage multiple features such as the homepage, identity, chat, communication and our CareTech services. We’re a family of 10 data folks who field analytical, decision science, and data science related issues for our consumers, and work to understand their behavior, trends, and preferences on our app. Currently, our team has been keeping busy not only building chatbot and NLP classifiers, but are also in the works to further personalize our app, providing more catered suggestions to our users through leveraging on data science and machine learning technologies. We’re also in the works of deploying our smart reply model for our driver-to-customer chat feature. While our team is based all over the region, we are mutually concerned about ensuring our users have an exceptional experience every time they utilize our app, and have any technical issue or query answered efficiently. When we aren’t busy working, you could probably find us bonding over our shared love of mobile games, and trying to keep ourselves healthy and happy as we prioritize a healthy work-life balance working from home.
About GojekGojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo FinancialGoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
