Customer Sucess Manager II - IN

JOB DESCRIPTION:Shift : EMEA Shift . CSM's  responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met.Additionally, they are expected to maximize the strength of the customer relationship by building a solid rapport with the client identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace reputation for Fanatical Support is upheld. Major Responsibilities:1.       Guide new Customers  through the Configuration and implementation of their respective Rackspac accounts through a personalized Onboarding programme.2.       Account Review of the existing customers. Help them to retire the unused services and offer them better offerings which can make their business scalable and adds value to their business.3.       Explore what success means to the customer and ensure that they reach their goals.4.       Responsible to reduce churn and implement various Churn Mitigation strategies.5.       Responsible to show value to the customer so that they renew and upgrade the existing Hosting contracts.6.       Acting as the primary point of contact for the client and manage any escalated service issues to ensure that SLA’s are consistently met building high customer satisfaction.7.       Continuously track accounts to identify any churn risk and work effectively to eliminate that risk.8.       Forecasting and tracking key account metrics to derive insights and build a success plan with the identified objectives and milestones.9.       Ensuring that the customer is aware if new technology functionality associated with acquisitions.Help the existing Rackspace hosting customers to migrate to the more feasible cloud offerings like AWS, GCP, Azure, Rackspace cloud ThanksManisha Rana About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.