Billing Specialist

Complete billing cycles and duties which include data entry, auditing, analysis, troubleshooting, and revenue assurance. Perform the daily operational activities for the billing department in order to fulfill invoicing process. Additionally, perform process reviews in order to initiate ways tohelp maximize efficiencies and minimize costs on billing cycles. Analyze and assess service contracts and electronic agreements to ensure compliance with business specifications, company policies, and local regulations. QA contractual agreements using quote-to-cash applications and authenticate the integrity of the revenue cycle. Required to attend periodic meetings in order to service Sales and Support divisions. Assignments include managing daily workflow and ticket queues in order to meet business deadlines. Compiles and organizes data relating to invoicing, credit memos, cancellations, and any other revenue related materials.

Key Responsibilities

• Maintains queues regularly to process contracts, electronic agreements, renewals, credit memos and cancellations.
• Processes credit memos and cancellations into billing system.
• Communicates daily with Sales and Support teams to rectify outstanding issues/actions.
• Assist team with workload overflow. Offers Billing related customer support (internal) directly over the phone or via electronic communications.
• Updating policies and procedures document when applicable.
• Works on problems where analysis of situations or data requires reviewing of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action required.
• Performs moderate to complex troubleshooting to identify errors. May include: invoicing and crediting for all customers, presenting policy and procedure updates in recurring team huddles, and maintaining metrics and data for performance of teammates.
• Generate and analyze monthly internal audits/reports to complete closing periods.
• May conduct team training on relevant project outcomes and assist in training/shadowing of new team members.

Knowledge

• Knowledge of applicable contract laws, pricing policies, and product awareness.
• Proficient in accounting terminology and transferring service contracts to quote- to-cash applications, billing, and Revenue Assurance policies.
• Skillful in Microsoft Office Suit.
• Shares best practices outside of immediate department and exhibits FANATICAL Support to internal customers.
• Excellent follow-through skills using time-management and task prioritization.
• Exceptional communication, presentation, and organization skills.
• Ability to understand revenue operations and legal aspects to identify revenue risks.
• Adhere to and ensure execution of company policies and procedures throughout the revenue cycle.
• Capable of developing strong interdepartmental and cross-functional working relationships.
• Aptitude for working in small groups and promoting inclusiveness.
• Ability to embrace change.

Requirements

• Bachelor's degree in accounting or similar.
• 1-2 years of related experience
• Fluent English

Fluent English required: all interviews will be held in this language. Work mode: Remote. Job Location: Rackspace Technology hires in the following states of the Mexican Republic: Mexico City, the State of Mexico, Nuevo Leon, Jalisco, Queretaro, Puebla, and Aguascalientes.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.