Network Engineer I - 2nd Shift

Job Summary: The Network Operations Network Engineer I is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems.  Work Location: Remote Mexico 

Key Responsibilities

• Own complex network issues and ensure they are resolved and/or successfully documented and handed off to an oncoming shift.
• Responsible for network monitoring of hardware failures and configuration issues. Provides initial acknowledgement, investigation, and resolution of network events.
• Monitor the Rackspace network at all levels, from top of rack to edge, using various tools and communicates and resolve issues identified or escalate them to the appropriate level.
• Respond to issues escalated to Network Operations via tickets and phone calls from internal customers and is expected to engage directly with external customers via public ticket comments and phone conversations to ensure problem resolution. 
• Mitigate DDoS attacks.
• Identify and resolve switch and router hardware and software failures.
• Identifying and resolve configuration inconsistencies.
• Conduct maintenance to ensure standardization and uptime.
• Manage Internet providers and connectivity. 

Qualifications

• Must be able to speak English
• High school diploma or equivalent required
• 18 months of recent networking experience in a command-line oriented environment.
• Minimum of 12 months of experience in a customer service role.
• CCNA-level aptitude
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.