IT Helpdesk Specialist

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a IT Helpdesk Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!

As the IT Helpdesk Specialist, you will play an instrumental role in supporting our employees across every department, helping to ensure our rapidly growing employee base has everything they need to successfully do their job. You will onboard new hires and support existing employees with hardware and software that they use on a daily basis, responding quickly and efficiently to help troubleshoot and resolve any IT related issues.

We are looking for someone who has a customer-centric mindset and thrives in both dynamic, global teams and fast-paced, rapidly changing work environments.

WHAT YOU'LL DO

• Helpdesk (1st and 2nd level)
• Software, hardware and basic networking configuration and troubleshooting
• Occasional Business trips to fulfil IT dept. needs
• Prioritize and schedule problems and/or escalate problems (when required) to the appropriately experienced technician
• Record, track, and document main processes in office (HowTo’s: work with services, hardware changes, full documentation of critical production services)
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Help managing local Inventory (asset management with proper documenting) - keep software and hardware up to date, license clearance
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Install company provided software
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Test fixes to ensure problem has been adequately resolved as well as perform post-resolution follow-ups to help requests
• Work from office required

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 1+ years of experience working in a Helpdesk environment on the same or similar role would be beneficial
• Knowledge of basic computer hardware
• Experience with the administration of workstations and server
• Extensive application support experience with Microsoft Office products
• Working knowledge of a range of diagnostic utilities
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Strong attention to detail and documentation skills
• Highly self-motivated and directed
• Experience working in a team-oriented, collaborative environment
• Exceptional written and oral communication skills
• Upper-Intermediate English to interact with employees and teams all over the world

WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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