HR Service Center Representative II - IN

HR Service Center Representative II - IN  Exp: 4+ yrs Key Responsibilities• Responds to employee questions and inquiries about employee benefit programs and human resources policies. • Provides answers to questions in the areas of disability, health, and life benefits, paid time off, retirement plans, policies, and practices. • Provides navigational assistance and troubleshooting for HR tools. • Engages with Rackers and spouses via phone, email, and walk up discussions. • Prepares appropriate documentation and processes necessary paperwork. • Performs data entry. Investigates and resolves moderate to complex problems. • Escalates issues through the appropriate channels. • Ensures interactions are well-documented with clear and concise notes of the issue or request. Identify, analyze and resolve HR hardware and software problems for application issues or isolated issues requiring technical support. • Reviews processes and provides feedback. • Fields general questions not related to Human Resources and answers or directs the customer to the appropriate resource. • Recognizes patterns and repeat questions and documents answers. • Maintains internal resource lists and points of contact for resolution of questions or issues.Knowledge• Intermediate knowledge of commonly used terms, concepts, practices and procedures within the HR field • Intermediate knowledge of applicable federal and state employment regulations • Intermediate knowledge of Rackspace business and corporate organization or ability to learn on the jobSkills • Strong verbal communications skills • Intermediate writing skills • Ability to maintain confidentiality of personal and business information • Detail oriented with a commitment to fanatical customer serviceEducation • Bachelor’s degree from an accredited institution.Experience • 2+ years or relevant experience with a Bachelor's degree • Customer service, administrative, and/or Human Resources support experience • Experience equivalent to the HR Service Center Representative, working experience on ticketing tool