Guest Relations Coordinator

The position of front lobby receptionist is suited for a professional with a friendly attitude and the ability to multitask. You will greet guests entering the building and help direct them on where to go and connect them the customer contact. In addition, you’ll be responsible for helping respond to work requests submitted by employees and contractors and assigning them to the appropriate staff for completion. You will also be coordinating events and meetings by working with the customer to gather all details and forwarding that information to the appropriate groups for implementation. The ideal candidate has previous administrative experience, strong communication and customer service skills, and excellent organization. You also need to be proficient with the entire Microsoft Office Suite, including Outlook and Excel.This role will require being onsite Monday through Friday 40+ hours a week at our I-35/Walzem office.

Key Responsibilities

• Greets guests, contractors and employees as they enter the front lobby and serves them by directing them appropriately.
• Supports the CEC with lobby coordination on customer visits to facility.
• Maintains the visitor closet and monitors visitor bags
• Notifies company personnel of visitor arrival.
• Maintains security protocols and signing in procedures.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Enter email work requests from employees into the workorder system for scheduling.
• Coordination with scheduling and signing up of food trucks and food vendors. Keeps track of food licenses and insurance forms verifying they are up to date.
• Responsible for maintaining and updating the employee discounts intranet site.
• Responsible for gathering the information on company events and team meetings and entering them into the events program for implementation by the various support teams.
• Cross-training on the duties of the workorder coordinator.
• Responsible for the placement, take down and storage of seasonal decorations of the lobby.
• Performs any other duties as assigned.

Knowledge

• Strong attention to detail and accuracy, good time management and problem- solving skills.
• Good written and verbal communication skills to present to both internal and external audiences.
• Ability to maintain strict confidential standards.
• Good knowledge of office policies and procedures.
• Ability to control costs and analyze cost effectiveness of services and supplies.
• Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.

Requirements

• High school diploma or equivalent; Bachelor’s degree in business or related field preferred
• Typically has a minimum of 1-2 years of experience in an office services environment

#LI-AW2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.