Customer Service Specialist - IN

Job Profile Summary Performs most reception area duties in addition to word processing and cleric tasks, as needed. Receives incoming calls, takes messages, accepts deliveries, and greets visitors.  Careel Level Summary • Works under close supervision, detailed instructions on work.  Key Responsibilities • Answers incoming phone calls in an efficient and professional manner. Acts as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals. Maintains a neat and organized reception area. Periodically assists with light word processing or other clerical duties during slow periods.  Knowledge • Basic reception skills including call reception, message taking, delivery acceptance, and visitor greeting. Outgoing personality with a professional appearance and demeanor. Ability to communicate technical information and ideas for others to understand. Capacity to work successfully in small groups while promoting inclusiveness. Ability to stay organized.  Experience • 1 to 2 years of receptionist/phone console experience  Physical Demands • General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%. About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.