Customer Service - A/R Specialist

We are looking for a fluent bilingual A/R Specialist to join our CFO team in Mexico.The Accounts Receivable Specialist will be responsible for managing an assigned customer ledger in all aspects of the collections process, including chasing, reconciling, reporting, and communication via ticket, email, and telephone. The Specialist will act as the primary point of contact responsible for replying to queries and tickets raised by our customers related to the collections function as well as assisting with those related to billing and other business-related issues. Build a positive report with our external customers and our internal business partners within the sales and service delivery organization. Minimize any threat of bad debt by highlighting potential bad payers in a timely manner and proactively act on them or escalate as appropriate. To comply with Rackspace set processes, procedures, and guidelines

Job Description

• Act as the primary point of contact for the customer
• billing and payment issues on assigned portfolio
• ensures the collection process is working efficiently by monitoring customers and collecting all money due
• minimize the risk of bad debt
• initiates query resolution by employing various techniques including account reconciliation, and research
• handles and documents internal and external communication
• expected to use third-party portals for monitoring invoice uploads and PO management
• forms and maintains a positive and collaborative relationship with other departments to address and solve issues

Knowledge

• intermediate knowledge of Microsoft office suite
• intermediate knowledge in resolving account issues
• familiar with operating in a high transaction volume environment
• familiar with portals and PO management for cash collections

Skills

• Strong customer service skills including timely communication
• strong conflict resolution skills
• 1-3 years of collections experience (Desirable)
• Customer service experience
• strong written and verbal communication skills in English
• Fluent in Spanish, both verbal and written

#LI-VL1About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.