Associate Technical Support Engineer

Are you a hard-working security engineer who enjoys ensuring that technology and integrations are working in tip-top condition? Do you love setting up new services and ensuring customers are protected, secured, and advised? 

That's exactly what we do here at Expel. As an Associate Technical Support Engineer, it is your responsibility to ensure that the integration between our customers and Expel's technology is working well. This includes assisting our customers to integrate with Expel and ensuring that our existing customers are getting the most out of our services. You'll work with multiple teams from Sales to Development. And, of course, you will spend time supporting our customers.

We pride ourselves on our simple and fast onboarding process. This can only happen when we work as a team. You will be counted on to build positive relationships, and to learn not only the intricate details of our solution, but our customers' environments and technologies.

Using a variety of modern tools and technology, you will analyze, tackle and investigate device integration issues. In addition to bringing technical expertise to the role, you will have the opportunity to learn and research multiple technologies to support our customers. This will vary from on-prem firewalls to the latest cloud based SIEMs and SaaS applications. Experience with these tools are a huge advantage, however not required! 

Does this sound like you? If yes, then we'd love to talk with you. We're looking for someone who is passionate about helping customers maintain a tip-top environment while ensuring that together, we detect the bad stuff. We have an amazing team and believe you'll love getting to know us.

What Expel can do for you

• Provide a platform to take charge of key processes and showcase your capabilities.
• Empower you to craft and refine the methodologies you implement.
• Ensure your contributions are integral to our business strategy.
• Connect you with industry experts across the security domain.
• Offer a dynamic, transparent, and engaging work environment.
• Challenge you to contribute to our evolving security landscape.

What you can do for Expel

• Monitor, troubleshoot and fix technology integration issues
• Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
• Provide guidance, mentorship and oversight in delivering our services to customers
• Identify and drive improvements to our processes and technology
• Work to constantly refine the enrichment and accuracy of our health monitoring systems
• Offer your expertise and step in to help when customers and analysts need additional support
• Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality

What you should bring with you

• 1+ years of professional experience in a related field.
• Basic knowledge of security detection and response tools.
• Strong organizational, prioritization, and time management skills.
• Ability to understand and design various evaluation & measurement techniques.
• Familiarity with network architecture and security infrastructure.
• Basic understanding of Windows & Linux operating systems and command line tools.
• Introductory knowledge of SIEM technologies and query languages.
• Foundational understanding of networking principles, TCP/IP, and core protocols.
• Experience in network and security technologies is a plus.
• Some experience in software development or scripting is advantageous.

Additional Information

The base salary range for this role is between $65,300 and $94,700 + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States (PST preferred). We do not currently sponsor immigration visas.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, age, or on the basis of disability.

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Salary Range$65,300—$94,700 USD