Software Solutions Support Specialist

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The Software Solutions Support Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You are responsible for supporting, and training internal and external end users with their content management solutions and accompanying software/hardware. 

Essential Functions

• Install, support and maintain  solutions to completion.
• Provide guidance on best practice, training and technical support to internal and external end users/system administrators   regarding operational and application issues. 
• Maintain records of daily communication, ticket correspondence, problems, remedial actions taken and installation activities.
• Manage and maintain customer documentation including service contracts, license management, and implementation records. .
• Develop best practices and operational procedures.
• Provide ongoing client software/hardware training.
• Perform basic business process analysis, solution development, software support and server administration relevant to ECM, Capture Solution(s) and Custom Development applications.
• Conduct new product evaluations.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Meet SLA’s requirements for support of customer requests.
• Research, test and work with software partners to achieve full resolution of internal and external requests.
• Perform other related duties as assigned.
• Act in accordance with Marco policies and procedures as set forth in the employee handbook.

Required Skills

• Possess knowledge of network topology and concepts, Server/OS platforms and applications, virtualized environments, scanning, OCR and other content management technologies.
• Possess an understanding database technology.
• Proficiency with business collaboration tools such as MS Office applications, Visio, and various company & customer  applications .
• Debugging and error stack resolution abilities.
• Knowledge with network services and protocols, including but not limited to, Active Directory, IIS, TWAIN and ISIS, SMB, SQL, and MFA.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA