Process Architect

Rackspace is a leading global professional services company and is a recognised leader in cloud transformation and managed services. As a professional services team we provide expertise for leading applications, data architectures and technologies, and security best practices – across every major cloud platform. Using multi-skilled approaches towards services, we help organisations modernise their infrastructure estates, ensure solutions are ‘secure by design’ and deploy everything on the right cloud infrastructure for maximum effectiveness.We are seeking a Process Architect - which requires an individual with a wide operational understanding, marrying process, policy and other documents with workflow and human interaction. Fluent Arabic language skills are required                                                                                                    Very regular travel to a customer-site in Saudi Arabia will be required.

Responsibilities

• Identify the landscape for all support documentation 
• Undertake gap analysis 
• Identify and either create personally or commission from other resources the policies, processes and manuals needed to support release into service 
• Ensure that documentation is support of live operations (and preparation for service) is centrally stored, referenceable and able to be used in support of time to fix and other service operations 
• Take accountability for creating standards, operation manuals and co-ordinating the full spectrum of security, service and support documentation
• Evaluate existing processes using interviews, workshops, document analysis, surveys, Kaizen Events, user scenarios, process maps, task and workflow analysis
• Identify strengths and areas for process improvement, establishing links between business strategies and improvement initiatives 
• Provide leadership and expertise throughout the design and improvement of processes
• Perform root cause analysis and provide recommendations for improvement
• Lead large-scale transformations of complex business processes 
• Meet with business and technical leaders to identify and scope opportunities, outline potential value and ROI, and identify risks and constraints 
• Act as mentor or coach to business stakeholders by providing training and guidance
• Analyze data for trends and recommend possible improvements/solutions
• Project Manage process improvement projects and ensure solutions are achieved on time, on budget and within scope 
• Develop process architecture strategy for business units and organizations based on a situational awareness of various business scenarios and motivations 

Skills required

• An excellent understanding of the unique issues related to matrix and direct multi-tenant environments and an ability to architect for those situations. 
• Experience in leading the engagement with the customer and team in process and policy areas 
• Highly skilled in managing all stakeholders 
• Manage and direct efforts within scope according to the technical and business priorities 
• Work with multiple vendors to support Process and policy adoption and compliance 
• Commercial acumen - assess the viability of each change and negotiate and explain decisions made 
• Work with the Client executive to manage all and any out of scope requirements and new opportunities 
• Ability to travel frequently to KSA
• Fluent Arabic language skills
• #LI-JB2

#LI-JB2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.