IT Remote Support Specialist

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.The IT Remote Support Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide basic remote technical support, troubleshooting and administration to Marco billable clients related to network, data and cloud issues.

Main Responsibilities:

• Provide technical support, remote help desk services and consultative recommendations to billable Marco clients related to network, data and cloud issues
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems.  Escalate issues beyond established skill set
• Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network
• Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheet
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems
• Function collaboratively as part of a fast-paced, client orientated team
• Maintain support desk expectations
• Participate in On-call rotation and after hours work as required
• Attend required company and department meetings
• Perform other related duties as assigned

Required Qualifications and Skills:

• Associate’s Degree and 2+ years of experience or equivalent experience
• Minimum 2 years previous related experience
• Solid understanding of the administration of network operating systems, applications and services found in a client environment
• Proficiency with business collaboration tools such as MS Office applications and Visio
• Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, Network+ or Security+ preferred

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.    To apply (and to learn more about what makes us great), visit: www.marconet.com/careers EEO/AA