Senior Site Reliability Engineer

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.  If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations,then join us!  Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.

You Will:

• Work with customers and implement Observability solutions
• Build and maintain scalable systems and robust automation that supports engineering goals.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance
• Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards
• Collaborate with team members to document and share solutions 
• Maintain a deep understanding of the customer’s business as well as their technical environment 
• Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues

You need to have:

• 3+ years of experience designing, building and maintaining AWS EKS, Azure AKS infrastructure with Terraform.
• 3 years' experience with Kafka working within large-scale environment with hundreds of terabytes, up to petabytes, of data ingested from 100s endpoints.
• At least 3+ years of experience designing, building and maintaining Saas environments.
• 3+ years as a SRE within a large team with solid experience with Prometheus, Grafana, Datadog. ELK, etc
• 3 years' experience building and running Kubernetes clusters with deep expertise in scaling, operators, istig and troubleshooting.
• 3 years' experience with observability (monitoring - logging, tracing, metrics)
• 3 years experience with GitOps CI/CD processes
• 3 years' experience scripting with Python, Go (Golang), bash and AWS CLI tools
• 3 years' experience with security operations - security policies, infrastructure, key management, setup of encryption at rest and transport
• 3 years of experience with implementing and maintaining disaster recovery (DR) strategies. (MySQL, Zookeeper, etc.)

#LI-JB2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.