Lucid Motors

Sr. Data, ML Engineer

Rackspace

Job SummaryA Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to our hosted business email platform. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions. Key Responsibilities:· Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:· Email delivery troubleshooting· Spam/Security analysis and recommendations· Desktop Client/Mobile Device troubleshooting· Account and Billing related inquiries Qualifications:· Basic knowledge of e-mail protocols (POP3, IMAP, SMTP protocols), DNS, desktop/laptop/mobile device operating systems, email Clients, networking fundamentals, and SPAM.·  Exhibits a strong desire to learn technologies.·  Outgoing personality with great attitude.·  Highly organized, quick learner, and an ability to work in a team environment.·  Possess strong written and verbal communication skills.·  Required: University graduate·  Strong Customer service background and previous phone call experience.·  18 months minimum of relevant job experience - basic e-mail troubleshooting.·  Experience with help desk/ticketing systems·  Certifications in relevant work·  English advanced and fluent proficiency About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

India

Asia/Kolkata

Customer Service Technician II - IN - R-18350

Summary The Marketing Operations &amp; Technology Manager will lead and drive the Marketing Technology strategy, evaluating current processes to define the technology stack needed to support current operations. Work with marketing leaders and marketers to develop process and technology requirements in accordance with industry best practices and marketing technology landscape and vendor capabilities. Partner across Marketing Operations team develop data flows and platform integration requirements to enable best-in-class execution and improve data attribution to maximize ROI and marketing performance/business insights. Works with selected/implemented vendors to develop onboarding plans and successfully implement new technology and processes with marketers.Work Location: Remote- Fluent, Bi-lingual (Spanish and English): Please submit a resume in English to be considered for the role. interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.<h3>Responsibilities </h3><ul><ul><li>Manage and forecast the technology roadmap needed to enable marketing execution </li><li>Continuous monitoring of leading-edge technologies available in the market </li><li>Work with leaders to develop marketing technology strategy and roadmap, clearly communicating incremental capabilities and business benefits that tie back to Marketing Operations and organizational KPIs </li><li>Work across marketing technology ecosystem inclusive of technologies such as CRM, marketing automation, predictive analytics, 3rd party data providers, data orchestration and management solutions, webinar and event platforms, etc.  </li><li>Drive specification and serve as the marketing expert to support the Integrated Technology Solutions (ITS) team </li><li>Provide guidance and directions to BI analysts to perform studies on customer behavior that are needed to design marketing programs </li><li>Aggregate and synthesize global marketing reporting, process and technology capabilities, and gaps to improve performance liaise with Sales Operations and internal I.T. to ensure the Martech roadmap is supported by key business stakeholders  </li><li>Partner with procurement/sourcing and finance to select best-fit vendors and secure optimal pricing for Rackspace to drive the greatest ROI </li><li>Ongoing audit of tools and capabilities including sunsetting technology that isn't driving anticipated ROI </li><li>Enable the company to implement a Customer-Centric marketing approach (tied to the customer journey) and aligned to the industry benchmark on Connected-CRM and Modern Marketing  </li></ul></ul><h3>Knowledge </h3><ul><ul><li>Previous experience with Marketing (Programs, Campaigns or Online) and leadership/management positions </li><li>Strong knowledge of data sets and analytical data insights, Marketing Technology &amp; Systems </li><li>Expertise with CRM, Marketing Automation, Database software packages </li><li>Expert on Microsoft Excel </li><li>Outstanding organizational and interpersonal skills </li><li>Outstanding presentation skills </li><li>Ability to apply knowledge and best practices to contribute to development of company objectives and principles and to achieve goals in creative and effective ways </li><li>Advanced C-Level communication </li></ul></ul><h3>Education/Experience: </h3><ul><ul><li>Bachelor’s degree in business, marketing, technology, or related field required. MBA or Master in Marketing/Technology is desired. High school diploma or equivalent required. </li><li>Requires a minimum of 10 years of related experience in marketing data analysis, campaigns, operations, automation, and/or other related functions</li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-AW1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Mexico City

Marketing Operations & Technology Manager (Remote in Mexico)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Our Enterprise customers host critical business applications and have a high expectation for the level of service provided.  As the customer’s primary point of contact with Rackspace the Customer Success Manager role is pivotal in delivering this and ensuring that customer expectations are exceeded. The Customer Success Manager drives and is accountable for the relationship between Rackspace and their dedicated portfolio of customers and all the services they are utilizing. Success in the role requires:• Delivering service excellence leveraging the ITIL framework • Developing strong professional relationships, building rapport both internally and externally to deliver service, sustainable revenue growth and account stability • A passion for working in small and large teams, directing, and holding others accountable to providing excellent customer outcomes withing contract terms, profitably.• Acting as an industry leader- developing a point of view and advisory techniques, providing mentoring, and implementing continuous improvement programs within segments and verticals <h3>Key Accountabilities</h3><ul><ul><li>Strategic leadership and direction for the delivery of the full customer lifecycle, including all post-sales services- from implementation and customer on-boarding to provision and manage services and support to clients/customers. </li><li>Strategic planning and collaboration with commercial and product teams to ensure customer scalability, growth, and retention</li><li>Adding customer value via strategic engagement with sales and technical teams</li><li>Procedure and process deployment to improve customer experience</li><li>Customer retention- including resolving customer concerns and developing customer strategy through effective use of solution roadmaps, pricing/growth plans and continuous system optimization</li><li>Liaises with sales, field service, order processing and accounting to resolve status, production, delivery and billing enquiries efficiently and effectively</li><li>Follows industry practices and company policies and procedures</li><li>Manages SLA responses, ensuring customer service with speed and accuracy </li><li>Develops a point of view based on understanding of industry best practice, competitive landscape, services, and products to add customer value in imaginative and practical ways</li></ul></ul><h3>Person Specification</h3><ul><ul><li>High level understanding of industry practices, strategy, and future direction</li><li>Technical acumen and understanding of the multi-cloud solution landscape</li><li>Strong communication, storytelling, and negotiation skills </li><li>Aptitude for resolving a variety of issues quickly, collaboratively, and effectively </li><li>Ability to adapt working style and approach to best achieve the desired outcome</li><li>Demonstrated ability to build relationships, earn respect and trust, and influence decision makers and key stakeholders  </li><li>Excellent ability to prioritize and thrive under pressure  </li><li>Advanced understanding of Rackspace’s differentiator in the market with an ability to communicate the value of that difference to key stakeholders providing FANATICAL SUPPORT.</li><li>ITIL foundation certification desirable but not essential</li><li>Due to 24x7x365 operation, must be willing to be available for occasional out of hours work</li></ul></ul>#LI-LP2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United Kingdom

Enterprise Customer Success Manager

Acronis

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Cloud Frontline Support Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!
As a Senior Cloud Frontline Support Specialist you will be responsible for supporting Acronis' high-profile MSP's, partners and customers in LATAM, and resolving Acronis Cyber Platform technical incidents using your own expertise and by coordinating with other team members within our Expert Support and R&amp;D team. You will deliver complex setup and integration assistance, troubleshoot and resolve complex technical problems for our partners and MSP's involving Acronis' 3rd party integration systems, and various software, networking and hardware environments.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for customers involving various software, networking and hardware environments</li>
<li>Focus on assisting partners with Acronis integration with various RMM/PSA tools, as well as integration systems with other partners</li>
<li>Build and maintain strong relationships with the customers and partners</li>
<li>Stay current on the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)</li>
<li>Maintain deep knowledge of Acronis’ operations and products to support client requests in the best possible way</li>
<li>Train and mentor junior teammates by sharing your technical expertise and best practices</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both verbal and written)</li>
<li>Fluent Spanish (both verbal and written)</li>
<li>2+ years of experience in a similar technical support role and applicable industry (preferably in Managed Service Provider or Hosting tech support business)</li>
<li>Great communication and customer focus and ability to prioritize time-sensitive issues</li>
<li>Basic knowledge of Network protocols and troubleshooting techniques (know how to use Wireshark, tcpdump, iperf)</li>
<li>Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Awareness of the modern Virtualization technologies (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
</ul>
Would be considered plus if you have
<ul>
<li>Expertise in supporting or administering RMM and PSA solutions - ConnectWise Control, ConnectWise Manage, ConnectWise Automate)</li>
<li>Knowledge of Linux/UNIX basics, CLI</li>
<li>Scripting experience and knowledge in any scripting language - using scripts for deploying and troubleshooting software applications, storage systems, and virtualization platforms</li>
<li>Experience with deploying and configuring services - DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers</li>
<li>Experience with administering business applications - MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Santiago

Senior Cloud Support Specialist (Bilingual Spanish & English)

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia. 1.           Design and Build Assurance – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace2.           CMP Development – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls3.           Strategic Advisory – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management officeRole OverviewWe are looking for an ITSM Implementation Specialist. In this role, you will oversee and take responsibility for successfully designing and operationalizing ITSM for the engagement, with primary focus on managed services using a cloud management platform and integration into ServiceNow.  You will work with a team of ITSM practice owners, business analysts, system administrators, QA analysts, and project managers.  <h3>Responsibilities</h3><ul><ul><li>Work closely with the ServiceNow Architect, Process lead and CMP Lead to define, design, implement, and most importantly integrate the service management elements such as the service catalogue, related SLAs, and the related ITSM streams (Incident, Problem, Change Management, etc.) </li><li>Promote service ownership by establishing a solid Service Portfolio Management process. </li><li>Responsible for the design and implementation of a reporting framework, including the analysis and administration of SLM tools, to monitor key performance indicators of the service delivery.</li><li>Drive and own the implementation of identified improvement opportunities to meet the evolving needs of the business. Track and report on lessons learned.</li><li>Oversee service management-related Community of Practices (CoPs) to promote best practices, collaborative activities, organizational and professional relationships, and ideas to help mature the ITSM ecosystem.</li><li>Collaborate with the ServiceNow platform owner and partners to understand, influence, and prioritize improvement backlog items.</li><li>Ensure that IT solutions are designed to meet the business requirements and objectives Ensure practice maturity alignment with the IT strategy plan, roadmap, and governance policies.</li><li>Complete other responsibilities as assigned.</li></ul></ul><h3>Skills</h3><ul><ul><li>15 years IT Service Management and Service Delivery experience applying ITIL disciplines within various industries ideally with a cloud service provider (CSP), Managed Service Provider (MSP) or System Integrator (SI)</li><li>Practitioner Certification in ITIL, ideally 4 but 3 also acceptable</li><li>ServiceNow certification</li><li>Active role in a ServiceNow implementation for an infrastructure provider ideally a SI, CSP, or MSP</li><li>Real world implementation of IT Service Management of two different scenarios, one being a from-scratch implementation, and second where process has been adapted to fit a client that is going through a transformation, I.e. a change to an existing operational instance and model.</li><li>Experience operating or actively promoting Infrastructure as code (IaC), and with Site Reliability Engineering (SRE) principles, and how they 'interface’ with Service Management.</li></ul></ul>#LI-LP2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Saudi Arabia

Riyadh

ITSM Implementation Specialist

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Specialist who is ready to join our mission in creating a #CyberFit future!
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources). 
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients</li>
<li>Provide timely &amp; accurate status updates to customers and relevant internal stakeholders</li>
<li>Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation</li>
<li>Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system</li>
<li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Fluent German and English (both oral and written, Upper Intermediate as minimum)</li>
<li>Ability to analyze technical issues</li>
<li>Ability to convey technical information effectively</li>
<li>Excellent analytical skills</li>
<li>Exceptional customer service approach</li>
</ul>
Would be considered plus if you have
<ul>
<li>Prior Call Center experience in a customer/technical support setting</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-LD1

Budapest

Technical Support Specialist with German

Job Summary: Rackspace is looking for a Support Technician I to join our team. This role acts as the first line of customer support.  Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support.  Through queue management, ensures that tickets are addressed by an appropriate technician in a timely manner, organize tasks between departments (ticket routing) that affect customers in order to minimize false alerts and maximize accurate systems monitoring.  Work Location: Mexico Remote<h3>Key Responsibilities</h3><ul><ul><li>General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Networking and Networking Security.  Demonstrates basic problem-solving skills, computer fundamentals, and the ability to identify customer needs and identify the solution or refer the issue through the appropriate channels.  Uses good written and verbal communication, customer service and time management skills.  Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. Ability to touch type 30 – 40 wpm.  Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc.  Demonstrated ability to consistently provide FANATICAL support.</li><li>Provides a world-class services experience by handling level-appropriate customer requests (via phone/ticket). Provides basic troubleshooting of Networking and Networking security, identifies customer issues and either resolves the issue directly or escalates the issue.  Creates and maintains customer loyalty by efficiently managing customer issues in an effective, professional manner.  Responsible for ticket routing, alert monitoring, service scheduling as well as various other administrative tasks. </li></ul></ul><h3>Qualifications </h3><ul><ul><li>MUST BE ABLE TO SPEAK, READ, AND WRITE IN ENGLISH. </li><li>EXPERIENCE/EDUCATION:12 months technical knowledge from education or job experience. </li><li>CCNA or CCENT knowledge preferred (Certification is a big plus) </li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li></ul></ul>- Fluent, Bi-lingual (Spanish and English): interviews will be held in English. - Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.#LI-JR1#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Aguascalientes

Support Technician I

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Data Engineer who is ready to join our mission in creating a #CyberFit future! 
As a Data Engineer at Acronis, you will play a large role in our data pipelines, analytics, and reporting that are critical to our decision-making processes. The individual in this role will be responsible for collecting, managing, and converting raw data into information that can be used for further analysis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up
WHAT YOU'LL DO 
<ul>
<li>Design Data Models: Structure data and create database schemas that capture data as it exists and as it relates to other data</li>
<li>Data Pipeline Development: Design, build, and maintain efficient and reliable data pipelines and data sets</li>
<li>Data Integration: Extract, transform, and push data to other systems and BI tools. Integrate data from various sources and ensure consistency and accuracy.</li>
<li>Dashboard Creation: Create dynamic and interactive Power BI dashboards for business intelligence.</li>
<li>Database Management: Help build our database infrastructure and maintain it so that the organization’s data remains available and our systems performant</li>
<li>Optimization: Identify and replace data models and queries that lead to performance issues. Fix issues with systems and data that lead to downtime or unexpected behavior</li>
<li>Collaboration: Work with other stakeholders to develop and deliver the data they need to be successful</li>
<li>Data Governance: Proactively identify data that is sensitive and take steps to address its storage and usage</li>
<li>Data Quality: Data comes from many different systems and in many different formats. Build internal tooling and reporting to identify bad data, and gaps in data, so that end users can work with the data without worry</li>
</ul>
*Please submit your resume and application in English
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>3+ years of experience as a Data Engineer.</li>
<li>Strong expertise in data warehousing, data architecture, SQL servers (SSAS) management.</li>
<li>Proficiency in developing tabular models for Excel OLAP and Power BI dashboards.</li>
<li>Proficiency in Python and SQL.</li>
<li>Experience with RESTful APIs and other data exchange formats (JSON, XML, CSV) used as data sources.</li>
<li>Experience with Google Cloud, Azure, AWS, or other Cloud-based PaaS/SaaS environments.</li>
<li>Experience in building and optimizing data pipelines, architectures, and data sets.</li>
<li>Marketo, Salesforce, Google Analytics API experience as a plus.</li>
<li>Strong analytical skills and problem-solving attitude.</li>
<li>Good communication and team collaboration skills.</li>
</ul>
*Please submit your resume and application in English

WHO WE ARE 
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost. 
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.  
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team. 

WE OFFER 
Competitive Benefits  
<ul>
<li>Employee recognition and referral bonus programs </li>
<li>Hybrid and flexible working models </li>
<li>25 days paid annual leave </li>
<li>Supplementary health insurance for employees and family members, including dental treatment and childbirth bonus </li>
<li>Monthly sports card for employees and family members  </li>
<li>Monthly public transport card </li>
</ul>
Office Benefits   
<ul>
<li>Convenient and modern office location in state of the art building including office massage and game rooms </li>
<li>Free parking for cars and bicycles </li>
<li>Free office lunch vouchers </li>
<li>Team-building and social activities  </li>
</ul>
Professional Development  
<ul>
<li>Global mentorship program </li>
<li>Trainings, certifications and professional development activities </li>
<li>Participation in conferences and seminars </li>
</ul>
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MC1

Sofia

Data Engineer/Analyst

We are seeking a highly articulate and expressive Business Analyst (BA) who excels in functional knowledge aspects and is adept at visual representations, including diagrams. The ideal candidate is proficient in defining and capturing business process flows, entity diagrams, comprehensive data element sheets, and reporting requirements.  This BA should feel comfortable handling complex formulas, intricate business logic (such as allocation and consolidation) and documenting various processes and data requirement including preparing inventory of business and technical glossary terms, sourced through engagement with stakeholders. Key Skills: 1.      Business Process Expertise: Demonstrates a deep understanding of general business processes including Procure-to-Pay, GL processes, Order-to-Cash, and accounting concepts. Familiarity with any one ERP systems and their high level understanding of key data models, end-of-period processes, data validation methods, code lookup organization, data normalization, typical ways to interface data from this ERP, typical reports and reconciliation process and standard audit columns in their data models.2.      Organizational Skills and Communication: Possesses excellent organizational skills and communicates effectively across various levels of the organization. Understands different personas within the organization and adeptly builds relationships. Able to discern between side conversations and formal channels, judiciously choosing the appropriate communication mode (email, documentation, chat). Proficiency in tools like Jira or Azure DevOps for capturing specs and associating relevant documents or Excel sheets. Also, able to drive trainings covering functional aspects of system and reporting tools and user engagement for UAT and post-go live verification. 3.      Documentation Expertise: Proficient in creating and maintaining documentation covering data mapping, complex business logic including data reclassification, manual adjustment processes, allocation and consolidation and attribution processes. Optional Skills: 1.      Understanding of Data projects: Capable of handling reporting and data warehouse concepts, including a basic understanding of ETL processes (incremental/full loads, fact/dimension/relationship/snapshot/SCD2 schemas).2.      Data and Reporting Tools Proficiency: Familiarity with reporting tools and understanding of capturing reports, dashboards, and ETL requirements. Also able to understanding data governance and quality requirements, and lead test and data reconciliation.  Qualifications: ·       Bachelor's degree in a relevant field (Business Administration, Information Technology, Computer Science, etc.).·       Proven experience as a Technical Business Analyst or similar role within a complex business environment.·       Exceptional problem-solving skills and the ability to work in a collaborative team setting.·       Strong attention to detail and ability to manage multiple tasks simultaneously.·       Excellent written and verbal communication skills. The successful candidate will thrive in a dynamic and challenging environment, contributing to critical technical analysis and aiding in efficient decision-making processes. If you possess a passion for technical business analysis and are ready to take on diverse challenges, we welcome you to apply and become a part of our team.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Vietnam

Senior Business Analyst - VN

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Product Designer who is ready to join us in creating a #CyberFit future and protecting the digital world!
As an experienced Product Designer on our team, you will focus on the core products from our cyber security portfolio. Working on challenging projects and collaborating with the R&amp;D and product teams, you will deliver accessible, highly loaded but easy to use and understand digital products and services, always keeping end users in mind.
WHAT YOU'LL DO
<ul>
<li>Handle end-to-end design process across multiple projects and features</li>
<li>Convert complex data (research, analytics, business and technical requirements) into user flows, wireframes, prototypes, and high–fidelity mockups</li>
<li>Together with the project managers and design leaders, keep track of the project plan, timeline, progress, dependencies and risks</li>
<li>Follow and improve the design language and design system to ensure a consistent user experience</li>
<li>Prepare clear and detailed interface specifications for developers</li>
</ul>
WHAT YOU BRING
<ul>
<li>4+ years of relevant experience in Interface Design, UX Design, Human Computer Interaction</li>
<li>Ability to work in a developer environment and effectively manage your time and the volume of tasks to complete quick development sprints</li>
<li>The ability to communicate, explain your decisions, deliver and receive constructive feedback for improvements</li>
<li>Excitement to dive into the subject area — cyber protection and backup technologies</li>
<li>Capability to work in a fast-paced environment, take responsibility and make decisions</li>
<li>A portfolio of work that showcases excellence in user experience and visual design</li>
<li>Strong command of English language both verbal and written in order to collaborate with a global team</li>
</ul>
*Please be sure to submit your resume in English.
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.
 Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 
#LI-MM1

Belgrade

Senior Product Designer

A Salesforce Developer II with Rackspace is responsible for working with the technical lead members to deliver technical solutions to complex business challenges that transform business processes.·     Collaborate with technical lead, cross-functional team and business stakeholders to translate functional requirements into conceptual designs and functional implementation·     Develop, enhance, debug, support, maintain and test software applications that support business units or supporting functions·     Working Knowledge of developing Salesforce solution using out of box features and custom development with Apex, Visualforce, Lightning components, JavaScript and other <a href="http://force.com" rel="noopener noreferrer nofollow ugc" target="_blank">force.com</a> programming languages·     Working knowledge of web services using REST, SOAP and other Salesforce APIs to support various integration points with other systems Assist technical and support teams in troubleshooting and implementing software bug fixesLocation: Remote<h3>Critical Competencies</h3><ul><ul><li> Knowledge functional sales process</li><li> Knowledge business industry standards, best tools, and best practices</li><li> Ability to work with cross-functional teams, technical leads and business stakeholders</li><li> Working Knowledge in Salesforce Administration, and Support, Marketing/Service Cloud development</li></ul></ul><h3>Key Responsibilities</h3><ul><ul><li>Work with Technical lead to implement solution design while adhering to change control procedures</li><li>Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment and support</li><li>Monitor Salesforce releases to ensure platform health and to provide new functionalities and solutions</li><li>Leverage Flow and Process Builder workflow to solve complex business process challenges</li><li>Assist with data migration from other systems</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Understanding of Salesforce technical and functional capabilities</li><li>Strong written and verbal communication skills</li><li>Working Experience of Salesforce objects, fields, page layouts, workflows, process builder, validation rules, permissions, roles, reports, dashboards, and logical formulas</li><li>Working Experience with Data Loader or data integration</li><li>Ability to work with the business stakeholders, support, and cross-functional teams (support, training, end users, product managers, and developers)</li><li>Working Experience with Visualforce pages and/or Lightning web components</li><li>Working Experience with Apex code and test classes</li><li>Working Experience in design and development of relational databases, normalization concepts, triggers, functions, and procedures. Able to create, read and edit ER diagrams</li><li>Ability to work alone with minimal supervision, prioritizing and managing time effectively</li><li>Ability to adapt in fast paced work environment</li><li>Demonstrated critical thinking and problem-solving skills, with strong attention to detail</li><li>Experience in working on an agile / scrum development team. Knowledgeable in all scrum ceremonies and artifacts</li><li>Understanding of software lifecycle</li></ul></ul><h3>Skills</h3><ul><ul><li>Working Experience in Salesforce Administration, and Support, Marketing/Service Cloud development</li><li>Working Experience in Data Loader, SOQL, SOSL search</li><li>Working Experience in Apex object-oriented programming, test class development and automation</li><li>Working Experience in Salesforce triggers, batch processing, scheduled jobs, integrations, APIs, Visualforce pages and Lightning web components</li><li>Working Experience in of the following: HTML, CSS, JavaScript, JSON, AJAX, XML/XSL</li><li>Multi-tasking, self-starter</li><li>Excellent written and verbal communication skills</li><li>Ability to work in a team environment</li><li>Analytical and logical reasoning skills</li><li>Experience in Jira, Nice to have</li></ul></ul><h3>Education</h3><ul><ul><li>Bachelor’s degree in Computer Science, MS, Business or related field of study/related business experience</li></ul></ul><h3>Certifications</h3><ul><ul><li>Salesforce Certified Administrator; Nice to have</li><li>Salesforce Certified Platform Developer I; Nice to have</li></ul></ul><h3>Experience</h3><ul><ul><li>2+ years of work experience with Salesforce administration, and Support, Marketing/Service Cloud development, including Data Loader, SOQL, SOSL search</li><li>2+ in Apex object-oriented programming, test class development and automation</li><li>Discover your inner Racker: <a href="https://rackspace.jobs/culture/" rel="noopener noreferrer nofollow ugc" target="_blank">Racker Life</a></li><li>#LI-Remote</li><li>#LI-GP1</li></ul></ul>About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Salesforce Software Developer II

Personal: ·        Previous experience working in a related field or educated to degree level or equivalent. ·        Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.·        Strong verbal and written communication skills.·        Strives for performance improvements in oneself and peers.·        Leads by example and motivates team members.·        Organizational skills with the ability to provide quality at pace.·        Ability to work at a team level as well as an individual level.·        Ability to interact confidently with more senior / skilled areas of the business.·        Able to communicate constructive feedback effectively.·        Ability to adapt to changing business / technology requirements. Technical:Compulsory ·        Basic troubleshooting knowledge, specializing in Enterprise Windows OS.·        Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.·        Basic understanding of OS specific webhosts and database technologies (e.g. MSSQL / IIS).·        Intermediate understanding of SSL &amp; DNS·        Intermediate understanding of Active Directory.Desirable ·        Patching - Documents changes based on requests for change. Applies change control procedures.·        Windows Certification – MCP/MCSA/MCSE or equivalent.·        Familiarity with cross platform basic troubleshooting tasks (Windows, Linux or Networking)·        Awareness of virtualization and / or cloud technologies. E.g. VMWARE, Hyper-V, KVM and/or OpenStack.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Opportunity : System Operations Administrator : Windows

Oversees Global Lease Accounting team. Oversees preparation of standard and specialized financial reports (e.g., balance sheets, income statements, and monthly closing reports) according to Generally Accepted Accounting Procedures (GAAP) or other regulatory requirements. Compiles and analyzes financial information to prepare entries into accounts, such as general ledger accounts, and document business transactions. Analyzes and reviews internal and external reporting. Establishes, maintains, and coordinates the implementation of accounting and accounting control procedures in accordance with internal control framework. Specializes in various accounting functions. Resolves issues and contributes to the business unit/area development. Manages the work efforts of supervisors and/or individual contributors with responsibility for hiring, firing, performance appraisals, and pay reviews.<h3>Key Responsibilities</h3><ul><ul><li>Manage monthly accounting close process to include journal entries, reconciliations, internal schedules, variance explanations and reporting.</li><li>Recommends and implements improvements to financial schedules, reports, and processes.</li><li>Ensures compliance with internal controls requirements and accounting policies related to areas of responsibility.</li><li>Develop and maintain collaborative relationships with peers and leaders within accounting, finance, operations, and other cross-functional areas.</li><li>Maintains expertise of US GAAP and works collaboratively with technical accounting team to identify, resolve, and document non-routine and/or complex transactions in areas of responsibility.</li><li>Leads, coaches, and develops team of accounting professionals fostering a positive work environment.</li><li>Effectively liaison with internal and external auditors and be responsive to audit requests.</li></ul></ul><h3>Knowledge</h3><ul><ul><li>Expert knowledge to establish, maintain, and coordinate the implementation of accounting and accounting control procedures. </li><li>Expert knowledge of accounting, budgeting, and cost control principles, including Generally Accepted Accounting Principles. </li><li>Expert knowledge of federal and state financial regulations. </li><li>Uses excellent skills to compile and analyze financial information. </li><li>Excellent time management, communications, decision making, presentation, and organizational skills. </li><li>Ability to analyze financial data and prepare financial reports, statements, and projections. </li><li>Ability to adapt, learn, and apply professional concepts. </li><li>Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. </li><li>Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.</li></ul></ul><h3>Qualifications</h3><ul><ul><li>Bachelor’s degree in accounting or finance.</li><li>CPA or equivalent preferred.</li><li>10+ years of relevant experience with emphasis in public company accounting or financial reporting and/or public accounting; minimum 4 years leadership experience.</li><li>Extensive working knowledge of U.S. GAAP.</li><li>Experience with ASC 842 preferred.</li><li>Excellent verbal and written communication skills.</li><li>Track record of meeting deadlines while balancing multiple priorities simultaneously.</li><li>Demonstrated strong organizational skills with critical attention to detail.</li><li>Adaptable to rapidly changing business needs and priorities.</li><li>Strong team orientation, with demonstrated ability to build rapport and maintain productive working relationships cross-functionally.</li><li>Strong business acumen and analytical skills.</li></ul></ul>$105,100 - $179,630 a yearThe following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states. • The anticipated starting pay range of Colorado applicants for this role is $105,100-$154,110 • The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is:$111,800-$164,010• The anticipated starting pay range of California, Washington state and New York City applicants for this role is $122,500-$179,630Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here. #LI-Remote#LI-AW2About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

United States

Senior Accounting Manager - Lease COE (Remote in the U.S.)

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Expert Support Engineer, you will drive to function as the main support technical expert in specific Company’s cloud platform products or services. Be the person responsible for resolving the partners’ (MSPs) technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the partners to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s partners involving various software, networking and hardware environments</li>
<li>Responsible for building and maintaining strong relationships with MSP partners</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Security, Cloud, Storage, Virtualization, Business Applications, etc)</li>
<li>Maintain deep knowledge of Company operations to support partner requests effectively</li>
<li>Interact with various departments to analyze and resolve problems</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. </li>
<li>Provide for the development of junior staff within the work group through mentoring and technical guidance</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both oral and written), bilingual (Spanish) a plus</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Experience working in applications support / security support, MSP, MSSP is a plus</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues</li>
<li>Strong internal customer focus with desire to learn all aspects of the business</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

Houston

Cloud Expert Support Engineer

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Expert Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Expert Engineer, you will drive to function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments.</li>
<li>Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment.</li>
<li>Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively.</li>
<li>Interact with various departments to analyze and resolve problems;</li>
<li>Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.</li>
<li>Develop documentation regarding installation, upgrades, support, and compatibility issues.</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS)
<ul>
<li>Fluent English (both oral and written, Upper Intermediate as minimum)</li>
<li>Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)</li>
<li>Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)</li>
<li>Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user)</li>
<li>Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)</li>
<li>Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)</li>
<li>Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.</li>
<li>Strong internal customer focus with desire to learn all aspects of the business</li>
<li>High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Strong written and verbal communication and interpersonal skills</li>
<li>Outstanding organizational, problem solving, and multi-tasking skills</li>
<li>Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities</li>
<li>Self-motivated, proactive, and able to work with minimal supervision</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
*Please submit your resume and application in English
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-KP1

São Paulo

Cloud Priority Support Engineer - LATAM

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Vmware Cloud Engineer - II (R-18535 & R-18536)

DAZN

Do you want to have an impact on a live-stream native app that is used by millions of users across multiple devices on a daily basis? Would you like to be a part of a cutting-edge, talented and friendly team?  Here at DAZN we’re laser-focused on becoming the #1 place for sports fans all over the world. Our engineering teams deliver this experience for the most popular consumer platforms on the market, including mobile devices (Android and iOS), living room devices (gaming consoles, TVs, STBs) and web. By joining us you will have a chance to work on a truly global product, with hundreds of thousands of users visiting us every day, expecting high quality solutions and frequent improvements to everyday experience. The team is made up of Android &amp; iOS Engineers, and SDETs. We also have an Engineering Manager based in Poland. We introduce new features to our app, we also maintain and extend the existing functionalities so that they are stable, resilient and handy to our users. We put DAZN’s quality as one of our primary objectives. Anything we do is monitored and measured in terms of final user impact and experience.  This role is based in Katowice. We support a remote working model but if you’d like to work from the office – you are more than welcome.  <h3>As our new Android Engineer, you’ll have the opportunity to: </h3><ul><ul><li>Implement new features with unit and automated tests &amp; support existing features.</li><li>Take care of the health of the codebase.</li><li>Build a large app according to the Android-SDK standards (multiple Gradle modules).</li><li>Design and deliver tools used by other teams.</li><li>Cooperate with teams across the entire company to deliver critical improvements to the whole platform.</li></ul></ul><h3>You’ll have: </h3><ul><ul><li>Experience in implementing Android application in Kotlin.</li><li>Experience in RxJava or alternative multithreading libraries. </li><li>Experience with writing unit (JUnit) tests.</li><li>Stay up to date with the Android SDK changes and trends. </li><li>Ability to propose, own, drive and implement initiatives from ideation until delivery and monitoring.</li><li>Knowledge of monitoring, remote config and experimentation tools.</li></ul></ul><h3>Benefits will include:</h3><ul><ul><li>Access to DAZN streaming service</li><li>Annual performance-related bonus</li><li>Annual leave increasing by 3 days after 3 years</li><li>Private medical insurance (fully financed by DAZN)</li><li>Life assurance</li><li>Pension scheme (Pracowniczy Program Emerytalny)</li><li>MyBenefit platform (MultiSport and thousands of sports, culture or tourism benefits)</li><li>Financially rewarding ‘Refer a Friend’ scheme</li><li>Family-friendly community</li><li>Opportunity for flexible working</li><li>Employee Assistance Program (psychological, managerial, legal and financial counselling)</li><li>Free access for you and one other to our workplace mental health platform app (Unmind)</li><li>Learning and development resources</li><li>Access to our internal speaker series and events</li><li>High-end laptops (Macs or Windows)</li></ul></ul>At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.  DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:   AMBITIOUS – people who want to make a big impact and drive DAZN forward.   INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business.  People who come up with better, simpler ways of doing things.  PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it.  People who love what they do and show commitment every day.  BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.   SUPPORTIVE – people who know that we achieve more as a team than as individuals.  People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers.  People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you.

Katowice

Senior Software Engineer – Android

Centre for Strategic Infocomm Technologies

CSIT conducts research and development to uncover system vulnerabilities, and defend against advanced cyber threats. Our work covers a wide range of platforms including cloud, enterprise systems, mobile and critical infrastructure.We are looking for innovative individuals who are passionate about cybersecurity and interested to play an important role in advancing the national security interests of Singapore. RoleAs a Cloud Operations Specialist, you are at the frontlines operating systems that protect Singapore’s cyberspace. You have the opportunity of learning new domains related to Cybersecurity and work with multiple stakeholders including systems developers to ensure that your operations are effective, scalable and robust to solve complex operational problems.<h3>Minimum qualifications</h3><ul><ul><li>Degree in Infocomm Security, Computer Science, Computer/Electrical Engineering, Information Technology, Mathematics or equivalent</li><li>Strong interest and passion for the field in Infocomm Security</li><li>Knowledgeable in cyber technologies, cyber security trends, systems and networking, cloud technology/platforms</li><li>Able to self-learn new technologies and be innovative to adapt and apply these technologies in operations</li><li>Able to program in scripting languages such as Python, PowerShell, Javascript</li></ul></ul>As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.

Singapore

Cybersecurity Operations (Cloud) – Cloud Operations Specialist

Role: AWS Cloud Devop Engineer Responsibilities: Assist in the deployment and management of AWS cloud infrastructure components, such as EC2 instances, VPC, S3, RDS, and IAM.• Collaborate with senior engineers to develop and implement cloud architecture best practices, ensuring high availability and scalability.• Monitor AWS resources and assist in optimizing performance, cost-efficiency, and security.• Support the implementation and maintenance of automated deployment and configuration management tools, such as AWS CloudFormation and Ansible.• Work with senior team members to troubleshoot and resolve issues related to the cloud infrastructure, ensuring minimal downtime.• Assist in implementing and maintaining security measures, including access controls, encryption, and network security.• Contribute to regular system audits and proactive maintenance activities to identify and address potential issues.• Stay updated with the latest AWS services, trends, and best practices, and assist in recommending their adoption where appropriate.• Collaborate with developers and other stakeholders to support application deployment and integration in the cloud environment.• Provide documentation and support to ensure effective knowledge sharing and transfer within the team.Devop Experience: ·       Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.·       Proficient skills with git and git workflows.·       Good with Linux administration.·       Proficient skills in leveraging CI and CD tools to automate testing and deployment.·       Knowledge of designing, building, implementing, analysing, and troubleshooting distributed, highly available systems.·       Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.·       Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

AWS Cloud Engineer I-IN (R-17696)

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!
As the Cloud Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.
Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO
<ul>
<li>Drive quarter over quarter cloud revenue growth working through assigned partners</li>
<li>Make a territory analysis and planning for dedicated geographies to identify top potential partners</li>
<li>Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness</li>
<li>Train new and existing partners with existing and new products</li>
<li>Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools</li>
<li>Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency</li>
<li>Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner</li>
<li>Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle</li>
<li>Drive successful upsell/cross sell initiatives with partner to increase new services attach rate</li>
<li>Put maximum efforts to avoid churn and retain a partner</li>
<li>Engage and orchestrate all needed internal resources to help dedicated partners’ growth</li>
<li>Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out</li>
<li>Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed</li>
<li>Maintain a regularity/frequency of contact with every partner depending on priority</li>
</ul>
WHAT YOU BRING (EXPERIENCE &amp; QUALIFICATIONS) 
<ul>
<li>Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management or channel development—experience in equivalent role highly desired</li>
<li>Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services</li>
<li>In-depth channel and field sales knowledge with understanding of the cloud market business model</li>
<li>Strong presentational, communication and interpersonal skills with the ability to clearly articulate product’s different features and answer all customer questions</li>
<li>Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy</li>
<li>Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities</li>
<li>Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies</li>
<li>Highly persistent in follow-up conversations, negotiations and closing sales skills</li>
<li>Strong presentational, communication, interpersonal, planning and time management skills</li>
<li>Fluent English and German</li>
<li>Passion and commitment to succeed by working hard and never giving up</li>
</ul>
WHO WE ARE
Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution.  This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
#LI-VB1

Malaga

Cloud Partner Account Manager with German (DACH Region)

Apply to Full Time Cyber Security Jobs in companies remotely and near you. New Full Time Cyber Security Jobs added daily.

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